Operation Coordinator

DHL; Dubai; On-site; Confidential; Full time

Job summary

DHL is seeking an Operations Coordinator to be based in the Dubai operation team. The role focuses on coordinating daily warehousing activities, ensuring safety compliance, and meeting SLAs.

The candidate will work with multiple teams, handle shift handovers, and contribute to continuous improvement initiatives. The position requires experience in warehousing or logistics, strong coordination and communication skills, and the ability to manage priorities across shifts.

Qualifications

• Experience in operations, warehouse, or logistics environment.
• Strong coordination, communication, and problem-solving skills.
• Knowledge of KPI tracking, safety, and process compliance.
• Ability to work across shifts and manage operational priorities.
• Intermediate education level.
• Various MHE licenses, is an advantage.
• At least five years' experience in warehousing.

Responsibilities

• Ensure adherence to Health & Safety standards and Behaviour-Based Safety practices.
• Coordinate daily operational activities (inbound, picking, outbound) to meet SLAs.
• Allocate tasks based on resource planning and escalates constraints or deviations.
• Track team performance against KPIs (productivity, quality, attendance, overtime).
• Support shift handovers and participate in Tier 1 / Tier 2 performance discussions.
• Ensure compliance with Work Instructions, standards, and process confirmations.
• Support training, onboarding, and Excellence School initiatives.
• Drive continuous improvement, performance reviews, and recognition activities.
• Ensure compliance with security, regulatory, and company policies.
• Liaise with internal teams and suppliers as required.

Skills

Operations experience

Coordination

Communication

Problem-solving

KPI tracking

Safety compliance

Shift work

Cross-functional liaison

Team collaboration

Education

Intermediate education level

Tools

MHE licenses

Job description

DHL Supply Chain is the world's largest contract logistics specialist, offering customized logistics solutions based on globally standardized warehousing, transportation, and integrated services components. It’s an exciting time to join us as there are lots of big developments happening in the logistics industry. Globalization, digitalization, and e-commerce are all shaping the way we work. We even have picking robots in our warehouses to help us do our jobs!

It’s about everyone working together and the sense of belonging, teamwork and collaboration that you will experience from day one. It’s also about our quest to consistently deliver excellence, so we’re always developing to make sure we remain the number one logistics company and a great place to work.

Connecting People. Improving Lives.

Currently, we are looking for a passionate and energetic Operation Coordinator to be based in the Operation Team

Key Responsibilities

• Ensure adherence to Health & Safety standards and Behaviour-Based Safety practices.
• Coordinate daily operational activities (inbound, picking, outbound) to meet SLAs.
• Allocate tasks based on resource planning and escalates constraints or deviations.
• Track team performance against KPIs (productivity, quality, attendance, overtime).
• Support shift handovers and participate in Tier 1 / Tier 2 performance discussions.
• Ensure compliance with Work Instructions, standards, and process confirmations.
• Support training, onboarding, and Excellence School initiatives.
• Drive continuous improvement, performance reviews, and recognition activities.
• Ensure compliance with security, regulatory, and company policies.
• Liaise with internal teams and suppliers as required.

Skills & Experience

• Experience in operations, warehouse, or logistics environment
• Strong coordination, communication, and problem-solving skills
• Knowledge of KPI tracking, safety, and process compliance
• Ability to work across shifts and manage operational priorities
• Intermediate education level
• Various MHE licenses, is an advantage
• At least five years' experience in warehousing