OpenShift Technical Account Manager - Enterprise Guidance

Red Hat; Dubai; On-site; AED 220,000 - 340,000; Full time

Job summary

Red Hat is seeking an OpenShift Technical Account Manager (TAM) to provide hands-on technical and architectural guidance for OpenShift deployments. You will work with key customers, collaborating with engineering and product teams to resolve issues, improve platform adoption, and ensure long-term success.

The ideal candidate has deep cloud experience, strong communication skills, and a proven ability to manage enterprise relationships across a regional footprint in the UAE.

Qualifications

• 5 years experience in a support, development, engineering, or quality assurance organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat).
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely.
• Competent comprehension of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with an eye for detail.
• Direct experience with a variety of hardware vendors.

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
• Provide advice and guidance to customers about their current and future Red Hat products.
• Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
• Complete analysis and present periodic reviews of operational performance to customer leadership.
• Manage customer use cases and maintain clear and concise case documentation.
• Create customer engagement plans and keep the documentation on the customer's environment updated.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Build a sense of trust with customers and serve as their advocate within Red Hat.
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas.
• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues.
• Travel, as necessary, to visit customers and attend events within the region.
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms.
• Establish and maintain parity with Red Hat cloud technologies strategy.
• Engage with Red Hat's product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption.
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success.
• Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases.

Skills

OpenShift

Kubernetes

CloudForms

Ansible

Communication

Account management

Education

Bachelor's degree in technology-related discipline

RHCE

Tools

OpenShift

Kubernetes

Red Hat CloudForms

Ansible Automation Platform

Job description

Red Hat is seeking an OpenShift Technical Account Manager (TAM) to provide hands-on technical and architectural guidance for OpenShift deployments. You will work with key customers, collaborating with engineering and product teams to resolve issues, improve platform adoption, and ensure long-term success.

The ideal candidate has deep cloud experience, strong communication skills, and a proven ability to manage enterprise relationships across a regional footprint in the UAE.