Technical Account Manager - Openshift- (Remote, Dubai)

Red Hat FZ-LLC; Dubai; Remote; AED 118,000 - 157,000; Full time

Job summary

Red Hat seeks an experienced OpenShift TAM to work with key Saudi customers, delivering hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform. You will partner with engineering, product management, and support teams to resolve issues, advocate for customers, and drive platform adoption.

You will build trusted relationships, understand customer environments, share best practices, and mentor teams while traveling as needed within the region.

Qualifications

• 5 years of experience in a support, development, engineering, or QA organization.
• Expertise with OpenShift, Kubernetes, CloudForms, and IT automation.
• Ability to manage and grow enterprise customer relationships with proactive support.
• Outstanding communication skills, both verbal and written.

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation.
• Perform technical reviews and share knowledge to prevent issues.
• Forewarn customers of changes and provide mitigation strategies.
• Troubleshoot issues and drive escalation with Red Hat and customer teams.
• Create customer engagement plans and maintain documentation.

Skills

OpenShift

Kubernetes

CloudForms

Ansible

Communication

Enterprise cloud

RHCE

Education

Bachelor's degree in a technology-related discipline

Tools

RHCE

Job description

Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in Saudi.

In this role, you'll work with a small set of key customers to provide hands‑on technical and architectural guidance for the Red Hat OpenShift Container Platform.

At Red Hat, customer support includes far more than just “break‑fix” solutions.

Customers get industry‑leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses.

Technical account management is a premium support offering that builds, maintains, and grows long‑lasting customer loyalty between RedHat and our customers.

You will forge relationships with your customers, develop a deep technical understanding of their RedHat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents.

You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf.

At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.

The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.

What you will do:

• Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.
• Provide advice and guidance to customers about their current and future RedHat products;
• Troubleshoot technical issues and drive issue escalation with RedHat and customer teams
• Complete analysis and present periodic reviews of operational performance to customer leadership
• Manage customer use cases and maintain clear and concise case documentation
• Create customer engagement plans and keep the documentation on the customer's environment updated
• Manage and grow customer relationships by delivering attentive, relationship‑based support
• Build a sense of trust with customers and serve as their advocate within RedHat
• Contribute internally to the RedHat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a SubjectMatterExpert (SME) and mentor for specific technical or process areas
• Partner closely with RedHat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
• Travel, as necessary, to visit customers and attend events within the region
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Establish and maintain parity with RedHat cloud technologies strategy
• Engage with RedHat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption
• Engage with RedHat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long‑term enterprise success
• Communicate how specific RedHat cloud solutions and our cloud roadmap align to customer use cases

What you will bring:

• 5 years experience in a support, development, engineering, or quality assurance organisation
• Expertise with enterprise cloud solutions like Platform‑as‑a‑Service (OpenShift by RedHat), containers, Kubernetes, cloud management (RedHat CloudForms), and IT automation (Ansible Automation Platform by RedHat)
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship‑based support
• Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with an eye for detail
• Direct experience with a variety of hardware vendors

The following are considered a plus:

• Experience in system management, cloud or server virtualization
• Bachelor's degree in a technology‑related discipline, preferably computer science or engineering
• RedHat Certified Engineer (RHCE)
• Prior experience in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Good verbal and written communication skills in French

Learn about the real‑life experience of one of our Technical Account Managers in this blog post. #LI-PM1

About RedHat

RedHat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies.

Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role.

RedHatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment.

We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at RedHat RedHat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.

We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Equal Opportunity Policy (EEO) RedHat is proud to be an equal opportunity workplace and an affirmative action employer.

We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

RedHat does not seek or accept unsolicited resumes or CVs from recruitment agencies.

We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required by a written contract between RedHat and the recruitment agency or party requesting payment of a fee.

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We’re the world’s leading provider of enterprise open source solutions—includingLinux, cloud, container, and Kubernetes. We deliver hardened solutions that make it easier for enterprises to work across platforms and environments, from the core datacenter to the network edge.

At RedHat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all RedHatters, no matter their role. It’s what makes us who we’re. Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open source and beyond.