Onsite IT Support Engineer - Hardware, Network & AV

Ghobashgroup; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Ghobashgroup is seeking an IT Technical Support Engineer to provide first-line onsite support across the organization. The role covers hardware, software, printers, and network issues to minimize downtime while delivering high IT service standards.

You will set up desktops and devices, manage user accounts via Active Directory, and participate in onboarding for new employees, with opportunities to grow within the IT function.

Qualifications

• Bachelor's or Diploma in IT, computer science or related field.
• CompTIA A+ or equivalent entry-level IT certification preferred.
• 3–4 years of IT support experience in corporate or multi-site environments.
• Solid understanding of Windows OS, Microsoft 365, and networking fundamentals.

Responsibilities

• Provide first-level onsite technical support for hardware, software, printers and peripherals.
• Log, track and resolve IT helpdesk tickets within SLA requirements.
• Set up and configure desktops, laptops and mobile devices for users.
• Troubleshoot network connectivity (LAN, Wi‑Fi, VPN).
• Install and maintain operating systems and standard business apps.
• Assist with Active Directory user accounts and access rights.
• Support IT asset tracking and maintain inventory records.
• Escalate unresolved issues to second-level support or senior engineers.
• Assist with onboarding activities and IT orientation for new employees.
• Adhere to IT security policies and data protection guidelines.
• Support basic AV and video conferencing setup for meetings.

Skills

Strong communication

English proficiency

Arabic advantage

Education

Bachelor's Degree or Diploma in IT

CompTIA A+ or equivalent

Tools

Active Directory

ServiceNow

Freshdesk

Zendesk

Microsoft 365

LAN/Wi‑Fi/VPN basics

Job description

Ghobashgroup is seeking an IT Technical Support Engineer to provide first-line onsite support across the organization. The role covers hardware, software, printers, and network issues to minimize downtime while delivering high IT service standards.

You will set up desktops and devices, manage user accounts via Active Directory, and participate in onboarding for new employees, with opportunities to grow within the IT function.