Oliver Wyman - Learning Delivery Specialist - Dubai or Riyadh

Marsh McLennan; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking a Learning Delivery Specialist in Dubai. This role involves organizing and delivering high-quality training programs, fostering relationships with stakeholders, and ensuring smooth execution of training events. Candidates should possess 3-8 years of experience in corporate L&D and have strong skills in Microsoft Office tools. Hybrid work is supported, requiring three days onsite per week.

Benefits

Flexible work environment

Diversity and inclusion initiatives

Qualifications

• 3 to 8 years experience in corporate Learning and Development.
• Proven track record of end-to-end delivery of both complex virtual and in-person programs.
• Experience in a fast-paced commercial environment preferred.

Responsibilities

• Oversee all planning aspects including logistics for classroom and virtual sessions.
• Develop strong relationships with internal facilitators and external vendors.
• Summarize feedback from participants and facilitators to identify improvement areas.

Skills

Communication

Problem Solving

Time Management

Attention to Detail

Interpersonal Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Oliver Wyman is seeking a Learning Delivery Specialist to join the global L&D team. This role can be based in Dubai or Riyadh. It will support the Learning and Development (L&D) team within the Human Capital function, responsible for organizing, delivering and evaluating high-quality training programs and training events for Oliver Wyman consultants, with a regional focus in India, Middle East & Africa. The role may support programs delivered for the Support Professional Specialist or Partner population and may require travel.

As part of a global team, the individual should be detail-oriented, a self-starter who can operate with limited supervision. The role requires strong communication, organization and client relationship skills to work in a complex, demanding and global professional services environment.

Key Responsibilities

• Program Custodian
  • L&D Ownership: Own and communicate how L&D programs fit into broader colleague development, establishing knowledge of required skills at various career stages.
• Relationship Management
  • Stakeholder Coordination: Communicate with Attendees, Faculty and Human Capital functions (e.g., Talent Management, Recruiting) to synchronize training with career progression.
  • Vendor Relations: Develop strong relationships with internal facilitators and external vendors to enhance program delivery.
• Program Delivery Ownership
  • Program Coordination: Oversee all planning aspects including logistics for classroom and virtual sessions (room bookings, catering, materials).
  • Facilitator Management: Select and foster relationships with appropriate facilitators based on course content and participant profiles.
  • Program Hosting: Serve as in-room host to foster and facilitate a supportive learning atmosphere.
  • Logistics Management: Handle onsite logistics and attendee inquiries ensuring smooth program execution.
  • Social Events: Organize team-building and social events managing venues and budgets while promoting professional engagement.
  • Budget Adherence: Ensure programs are delivered within budget constraints.
  • Training Support: Act as co-host in virtual training sessions leveraging tools like Workday Learning and Zoom.
• Continuous Improvement
  • Feedback Analysis: Summarize feedback from participants and facilitators to identify improvement areas.
  • Process Optimization: Work with the L&D team to enhance operational efficiencies.
• L&D Advocacy
  • Initiative: Enhance the visibility of the L&D brand in the IMEA region, actively driving and engaging in internal initiatives.

Experience Required

• 3 to 8 years experience in corporate Learning and Development.
• Proven track record of end-to-end delivery of both complex virtual and in-person programs.
• Experience in a fast-paced commercial environment; professional services or management consulting background preferred.
• Familiarity with the GCC region is desirable.
• Proficient in Microsoft Word, Excel and PowerPoint; knowledge of L&D tools (LMS/LXP, Event Management software) is essential.

Skills and Attributes

• Communication: ability to articulate ideas and facilitate discussions with diverse stakeholder groups.
• Problem Solving: structured thinker and agile problem solver able to adapt quickly to changing scenarios.
• Initiative: strong initiative and creativity with minimal oversight.
• Time Management: excellent prioritization and time management skills.
• Attention to Detail: high level of detail orientation in all tasks.
• Assertiveness: confident in decision-making and managing relationships.
• Interpersonal Skills: ability to build and maintain strong working relationships at all levels.
• Sense of Humor: positivity that fosters collaboration.

Oliver Wyman is a Marsh McLennan company. Marsh McLennan is committed to diversity, inclusion, and flexible work. Hybrid work is supported; all colleagues are expected to be in local office or onsite with clients at least three days per week.

Required Experience: Unclear Seniority