Officer - Developer & Govt Housing Support

Dubai Islamic Bank; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Dubai Islamic Bank is seeking an operations professional to support government housing program activities in Dubai. You will handle daily customer support tasks and coordinate closely with internal teams to keep cases moving within approved procedures.

You will maintain records, update MIS reports, and help ensure timely resolution while upholding service standards and regulatory compliance. This role requires strong organizational skills and attention to detail.

Responsibilities

• Support daily operational and customer support related to Government Housing Programs and Developers.
• Process and follow-up on customer requests, transactions, and pending cases per approved procedures.
• Maintain customer records, trackers, MIS reports, and related documentation.
• Coordinate with internal departments to ensure timely case resolution.
• Support achievement of TATs, SLAs, and service standards for assigned responsibilities and customer interactions.
• Identify delays and inform line manager for necessary action.
• Support compliance with approved policies, procedures, regulatory requirements, and departmental initiatives.

Job description

Key Responsibilities:
Support daily operational and customer support responsibilities related to Government Housing Programs and Developers.
Process and follow-up on customer requests, operational transactions, documentation, and pending cases in line with approved procedures and service standards.
Maintain and update customer records, operational trackers, MIS reports, and support-related documentation.
Coordinate with internal departments to support smooth operational processing and timely case resolution.
Support achievement of approved TATs, SLAs, and customer service standards for assigned responsibilities and customer interactions.
Identify operational delays, customer issues, and pending requirements and inform the line manager for necessary action and follow-up.
Support compliance with approved policies, procedures, regulatory requirements, and departmental initiatives assigned by the line manager.