Officer, Collection Operations

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking a legal case management professional with a minimum of 3 years in banking to coordinate with external law firms on ADGM and related cases. The role emphasizes timely case progression, documentation, and adherence to internal processes.

You will back up teammates, monitor vendors, manage filings, and ensure proper retrieval of original files while supporting collections and legal advisory activities.

Qualifications

• Bachelor’s degree is required.

Responsibilities

• Coordinate with law firms for new cases assigned to ADGM court and other case types, track progress and update systems.
• Back up for team members during absences or leaves.
• Monitor vendors (law firms) for assigned cases, especially AUH cases.
• Liaise with law firms to file cases as per agreed TAT and provide required documents.
• Attend expert meetings and review commentaries and memos.
• Update the system and legal flags for all allocated cases.
• Handle assigned cases against the bank and provide support as needed.
• Ensure retrieval of original files and returns per process and policy.
• Handle referred requests and escalations related to collections and resolve.
• Collaborate with Collections and Recovery teams for legal support or advisory as applicable.
• Attend mandatory training and uphold company policies.

Education

Bachelor’s degree

Job description

Key Accountabilities

Self-Management Responsibilities

• Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

• Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
• Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
• Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
• Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
• Attending expert meetings and whenever required and reviewing commentaries and memos.
• Ensuring updating the system and legal flags of all allocated cases.
• handling assigned cases against the bank and extending support whenever required.
• Ensuring original files retrieval and returns as per process and policy.
• Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
• Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
• Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

Minimum Qualification

• Bachelor’s degree.

Minimum Experience

Minimum 3 years of relevant experience in the banking sector

About Us

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.