Office & Business Operations Coordinator

ESSURA; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance for employee

Private medical insurance for family

Job summary

ESSURA is seeking a Business Operations Coordinator for our Dubai office. The role spans ISO management system duties, bid and business development coordination, corporate document production, and general business support, with some HR administration involved.

You will own the evolution of our management system, coordinate client submissions, and handle day-to-day office tasks while maintaining attention to detail and clear written communications.

Qualifications

• Experience with management systems (ISO 9001/45001) and regional business practices.
• Background in bid coordination or business support activities.
• Proficiency using Adobe InDesign to produce client-ready documents.

Responsibilities

• Own and continually improve the ISO management system across audits and compliance.
• Coordinate bids and business development from templates to client submissions in InDesign.
• Provide day-to-day office administration for the Dubai office and internal communications.
• Support HR onboarding and employee records as part of a wider remit.
• Manage insurance data, records and submissions.

Skills

Management systems

Bid coordination

Office administration

Written English

Attention to detail

Tools

Adobe InDesign

Job description

We're looking for a Business Operations Coordinator to join ESSURA's Dubai office - a broad, hands-on role at the centre of how we operate, spanning our ISO accredited management system, bid and business development coordination, corporate document production and general business support, with a smaller share of HR administration alongside it. It suits someone who likes variety and is comfortable turning their hand to whatever the week needs, more than someone looking for a dedicated HR role.

What you'll do

• Own and continually improve ESSURA's ISO accredited management system - document control, audits, and compliance across ISO 9001, ISO 45001 and ISO 18001
• Coordinate our bids and business development activity, from programme and template management through to client-ready submissions produced in Adobe InDesign
• Provide day-to-day business and office administration for the Dubai office - travel, meetings, commercial processes and internal communications
• Support the Head of HR with onboarding, employee records and day-to-day HR administration, as one part of a wider remit
• Manage our insurance and compliance data, records and submissions

You’ll have real ownership here - from shaping how our management system evolves, to producing the documents that go in front of clients.

What you'll bring

• Currently based in the UAE, able to work full-time from our Dubai Media City office
• Experience with management systems (ISO 9001, ISO 45001 or similar) and a solid understanding of Middle East business practices
• A background in bid coordination, business support or office administration
• Practical experience using Adobe InDesign to produce polished, client-ready documents
• Strong attention to detail, excellent written English and the organisation to manage competing priorities

A background in consultancy, engineering or professional services would help, as would experience with audits, onboarding or insurance administration - but none of these are essential.

Why ESSURA?

ESSURA is an established, expanding practice - this role sits close to how the business actually runs, with visibility across operations, bids and HR, and close day-to-day contact with senior stakeholders across the Dubai office and the wider business.

• Full-time, office-based role, 5 days per week in the office
• Includes approximately 20% involvement in project-related work
• Private medical insurance for employee and family