Network Lead

Confidential Company; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

Confidential Company in Dubai seeks an experienced Network Engineer to deliver hands-on support, design and implement across networks, connectivity and telephony services.

You will own technical work through resolution, maintain secure services, and drive small to mid-size projects while contributing to larger programmes. Strong Fortinet or Palo Alto expertise with Cisco/wireless knowledge is required; Python/Ansible automation is a plus.

Qualifications

• Strong Fortinet or Palo Alto expertise and practical administration in the other.
• Experience with Cisco and wireless technologies is desirable.
• Automation using Python or Ansible; APIs and templates for repeatable checks.

Responsibilities

• Provide hands-on support and technical escalation across networks and telephony.
• Own BAU support and complex incidents across LAN/WAN, VPNs, firewalls, and UC.
• Design, implement site improvements including SD-WAN and multi-site connectivity.
• Manage small/medium projects: scope, milestones, risks, change requests; report to clients.
• Translate requirements into designs, BOMs, implementation plans and handovers.
• Maintain configuration standards, topologies, addressing, VLANs and runbooks.

Skills

Fortinet

Palo Alto

Cisco

Python

Ansible

APs/controllers

Teams Phone Direct Routing

ITIL qualifications

Education

ITIL qualifications

Tools

Azure VNets

ExpressRoute

Job description

• Provide hands‑on support, technical escalation, design and implementation across networks, connectivity and supported telephony services.
• Own technical work through resolution, maintain secure and resilient services, and manage and personally deliver small and medium projects while contributing to larger programmes.
• Own BAU support and complex incidents, requests and problems across LAN, WAN, wireless, routing, switching, firewalls, VPNs, telephony, unified communications and carriers; retain technical ownership and maintain client updates.
• Design and personally implement approved site improvements, network refreshes, segmentation, SD-WAN and multi‑site connectivity; configure, test and cut over solutions with rollback and operational handover.
• Manage approved small and medium projects: define scope, estimates, milestones, resources, dependencies, risks and change requests; track effort and progress, update clients and colleagues, and secure acceptance and handover.
• Translate requirements into designs, bills of materials, implementation plans and support assumptions; validate feasibility and dependencies before commitment.
• Maintain configuration standards, topology diagrams, addressing, VLAN and circuit records, device baselines and operational runbooks.
• Administer Fortinet and Palo Alto policies, NAT, VPNs, routing and HA.
• Apply approved segmentation and secure management baselines, AAA, SNMPv3, logging and firmware remediation; document exceptions.
• Plan controlled changes with testing, access requirements, outage assessment, rollback and post‑change validation.
• Configure monitoring, thresholds and configuration backups; use logs, counters, packet captures and flow data.
• Test configuration restoration, firewall HA, redundant links and routing fail‑over.
• Coordinate carriers and hardware or software vendors, retain technical case ownership and document dependency‑related delays.
• Configure and troubleshoot APs and controllers, authentication, roaming, interference, channels and capacity.
• Interpret survey results and validate compatibility and licensing.
• Diagnose cabling, optics, interfaces, PoE and device faults; configure or replace equipment when assigned and guide onsite engineers and the NOC remotely.
• Review recurring faults.
• Contribute to bids, peer design reviews, technical mentoring, automation and service acceptance for completed projects.
• Lead assigned technical workstreams and contribute designs, estimates and delivery assurance on larger projects under the appointed project manager and approval framework.
• Implement and support telephony and unified communications, including SIP services, call routing, numbering, gateways and collaboration‑platform integration.
• Diagnose voice registration, call setup, one‑way audio and quality faults; coordinate carriers, number porting, cutovers and recovery documentation.
• Record assignments, technical updates, time, evidence, escalation, handover and closure through IT‑Serve’s service desk/PSA and delivery processes.
• Keep colleagues and clients informed.
• Follow IT‑Serve security procedures, protect confidential information and elevate unsafe work, security concerns or delivery risks promptly.

Desired Candidate Profile

• Strong Fortinet or Palo Alto expertise and practical administration in the other, including policies, NAT, VPNs, routing, HA and troubleshooting; deeper expertise in both is desirable.
• Strong experience in both Fortinet and Palo Alto platforms, plus relevant Cisco and wireless technologies.
• Python or Ansible automation, APIs and reusable configuration templates; ExpressRoute, advanced cloud networking and larger or regulated‑client projects.
• Session border controllers, Teams Phone Direct Routing or Operator Connect, and relevant telephony vendor platforms.
• Relevant firewall, wireless, cloud networking and ITIL qualifications are desirable; maintain knowledge of the technologies actually supported.
• Practical Azure VNets, subnets, NSGs, VPN connectivity and routing; use scripts, APIs or templates for repeatable checks and configuration with testing, secure credentials and approved changes.
• Ability to manage small and medium technical projects, including resource coordination, scope control, risk management, progress reporting and operational handover.
• Practical Teams Phone or comparable platform experience.