NBS Director KMTA

KONE; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

KONE UAE is seeking a senior leader to drive Safety, Quality, and business performance within the New Equipment Business. The role focuses on promoting customer-centric culture, voice of customer, and strategic collaboration with global and area functions to improve competitiveness and profitability.

The incumbent will lead cross-functional efforts across safety, quality, and business development, aligning with the NBS strategy and KONE Way initiatives to deliver robust results in a dynamic

Qualifications

Responsibilities

• Proactively drive outstanding performance in Safety and Quality in the New Equipment Business
• Ensure relevant policies, e.g. tender policy fully in use
• Drive and promote customer-centric culture and outside-in thinking in the business by strong understanding on customer and market needs
• Promote utilization of voice of customer throughout the business
• Holistic understanding, accountability and development of whole NBS competitiveness, growth and profitability
• Evaluate the results of NBS activities/contracts and identify recurring problems
• Set up FL level management practices to drive market share, growth, pricing and performance
• Recommend changes to product portfolio and KONE Way operating model to improve performance
• Collaborate with Unit MD and operations to meet targets and close gaps
• Set FL level targets with Area NBS Director and develop budgets; monitor and report performance
• Drive NBS sales and offering development and GTM for new services with stakeholders
• Collaborate with Area and Global colleagues for best practice sharing
• Ensure compliance with operating model and KONE Way initiatives; monitor and provide feedback to global
• Contribute to strategic planning and executive-level decision-making to align NBS strategy with vision and long-term objectives
• Lead, evaluate, and develop the NBS team at FL
• Identify competence gaps and training needs to fulfil the business plan

Job description

Safety and Quality

• Proactively drive outstanding performance in Safety and Quality in the New Equipment Business


• Ensure relevant policies, e.g. tender policy fully in use

Customers

• Drive and promote customer-centric culture and outside-in thinking in the business by strong understanding on customer and market needs. Promote early involvement with the customer in selling process and consultative selling approach.


• Promote utilization of voice of customer throughout the business

Business performance

• Holistic understanding, accountability and development of whole NBS competitiveness, growth and profitability


• Evaluate the results of NBS activities/contracts and identify recurring problems


• Set up FL level management practices that drive increase in share of market, OR growth, CMII, R80, pricing and pre-to-post performance


• Prepare recommendations and feedback about significant changes that need to be made to product portfolio and KONE Way operating model elements (i.e., processes, roles, organization, IT tools, data, governance, business performance management) to improve performance


• Collaborate with the Unit Managing Director as well as other functions such as operations to develop and achieve targets and close gaps across frontline


• Set FL level targets together with Area NBS Director, help in developing robust Unit budget plans, continuously monitor financial performance and report results


• Drive short and long-term competitiveness based on global NBS strategy

Business development

• Drive the NBS sales and offering development and go-to-market actions of new services and solutions in collaboration with other NBS stakeholders


• Collaborate with Area and Global colleagues for best practice sharing


• Ensure compliance with business operating model and effective deployment of KONE Way initiatives. Monitors FL KW compliance and acts upon gaps or development needs. Gives KW feedback back to the global.

Leadership / People management

• Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for NBS that is aligned with the organization's overall vision and its current and long-term business objectives


• Lead, evaluate, and develop the NBS team and its professionals at FL.


• Identify competence gaps and training needs in order to fulfil the business plan

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.