Multi-Unit Manager

Dunkin; United Arab Emirates; On-site; AED 180,000 - 280,000; Full time

Job summary

Dunkin’ UAE is seeking an experienced operations leader to oversee a cluster of Dunkin’ stores, driving sales, profitability and standards across locations. The role emphasizes hands-on leadership, brand integrity and exceptional guest experiences.

The successful candidate will manage budgets, lead store teams, and implement local marketing initiatives to strengthen market presence and ensure consistent performance across the portfolio.

Qualifications

• 5–7 years of multi-unit management experience in QSR or F&B.
• Proven budget management, P&L analysis and cost control across locations.
• Track record of sales growth and delivering operational excellence in QSR.

Responsibilities

• Lead the operational and commercial performance of multiple Dunkin’ stores.
• Ensure compliance with brand standards, food safety and company policies.
• Drive sales growth, profitability, cost control and P&L performance.
• Manage inventory, reduce waste and improve operational efficiency.
• Conduct regular store audits and address performance gaps.
• Coach and develop Store Managers and store teams.
• Strengthen employee engagement, performance and career development.
• Ensure an exceptional customer experience across all stores.
• Implement local marketing campaigns and promotional initiatives.
• Coordinate with internal teams, suppliers, landlords and regulatory authorities.
• Prepare performance reports and provide data-driven recommendations.

Skills

Multi-unit management

P&L management

Sales growth

Budgeting & cost control

People leadership

Staff development

Brand compliance

Operational excellence

Customer experience

Job description

Dunkin’ UAE is seeking an experienced and results-driven person to oversee the performance of multiple Dunkin’ stores. This role is ideal for a strong operational leader who can drive sales and profitability, maintain excellent brand and food safety standards, and develop high-performing store teams. The successful candidate will combine commercial awareness with hands‑on leadership to deliver consistent operational excellence and an exceptional guest experience across the assigned cluster.

Key Responsibilities:

• Lead the operational and commercial performance of multiple Dunkin’ stores.
• Ensure compliance with brand standards, food safety and company policies.
• Drive sales growth, profitability, cost control and P&L performance.
• Manage inventory, reduce waste and improve operational efficiency.
• Conduct regular store audits and address performance gaps.
• Coach and develop Store Managers and store teams.
• Strengthen employee engagement, performance and career development.
• Ensure an exceptional customer experience across all stores.
• Implement local marketing campaigns and promotional initiatives.
• Coordinate with internal teams, suppliers, landlords and regulatory authorities.
• Prepare performance reports and provide data-driven recommendations.

Qualifications:

• 5-7 years of experience in multi-unit management within the QSR (Quick Service Restaurant) or F&B sector.
• Proven experience in budget management, financial analysis (P&L), and cost control across multiple locations.
• Demonstrated success in sales growth and operational excellence within the QSR industry.
• Hands‑on experience in managing high-volume stores and leading diverse teams.
• Experience in recruiting, training, and developing staff, with a focus on leadership development.
• Solid track record of driving customer satisfaction, brand loyalty, and service excellence.