Multi-Property Sales Executive (Russian Speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a guest service representative. Responsibilities include handling guest calls, processing reservations, and upselling services. Candidates must have at least 2 years of related experience and a high school diploma. The role emphasizes maintaining guest loyalty through excellent service and clear communication.

Qualifications

• At least 2 years of related work experience.
• Ability to follow company policies and procedures.
• Willingness to support team goals.

Responsibilities

• Process guest reservation requests, changes, and cancellations.
• Upsell services while maintaining guest loyalty.
• Support team to reach common goals.

Skills

Sales techniques

Customer service

Communication

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining guest loyalty to Marriott, including upselling. Determine and give compliments to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Qualifications

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Required Experience: IC

All Marriott International equal opportunity statements: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.