Multi-Property Marketing Assistant: Growth & Guest Experience

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 67,000; Full time

Job summary

Marriott International's Aloft Hotels in the UAE seek an energetic guest services professional to support Sales & Marketing and drive preview package tours. You will engage guests, coordinate with potential owners by phone, and ensure a high standard of service while maintaining brand integrity.

The role emphasizes teamwork, professional communication, and adherence to policies, with opportunities to train and mentor staff and contribute to guest loyalty programs.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Communicate with potential owners via telephone to set up preview package sales/tours.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Verify eligibility for preview package tours prior to scheduling a tour.
• Determine and give compliments to guests as gifts for patronage (e.g., rewards points, show tickets).
• Perform general office duties to support Sales & Marketing (e.g., filing, emails, typing, faxing).
• Receive, record, and relay messages accurately, completely, and legibly.
• Assist management in training, evaluating, counseling, and motivating and coaching employees; be a role model and first point of contact.
• Follow all company policies and procedures; ensure uniform and professional appearance; protect confidentiality.
• Welcome and acknowledge all guests per standards; anticipate service needs; thank guests sincerely.
• Speak with others using clear and professional language; prepare and review written documents; answer telephones with etiquette.
• Develop and maintain positive working relationships; support team to reach goals; listen and respond to concerns.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing ≤10 pounds without assistance.
• Perform other reasonable duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

Marriott International's Aloft Hotels in the UAE seek an energetic guest services professional to support Sales & Marketing and drive preview package tours. You will engage guests, coordinate with potential owners by phone, and ensure a high standard of service while maintaining brand integrity.

The role emphasizes teamwork, professional communication, and adherence to policies, with opportunities to train and mentor staff and contribute to guest loyalty programs.