MT4/MT5 Trading Platform Support Engineer

Spotware Systems; Dubai; On-site; AED 182,000 - 263,000; Full time

Benefits offered by this job

Relocation support (if applicable)

Accommodation assistance

Private medical insurance

Airport pickup

Welcome Baby Bonus

Job summary

Spotware Systems is seeking an experienced CMT4 & MT5 Trading Platform Administrator/Support Engineer to join our team in Limassol, Cyprus. You will support B2B clients and colleagues in both technical and functional aspects of our products, investigating issues in a fast-moving brokerage environment.

This role suits someone who takes ownership from first report to resolution, communicates clearly with technical and non-technical stakeholders, and continuously deepens forex platform knowledge.

Qualifications

• 3+ years of technical support experience in brokerage/fintech.
• Strong knowledge of MT4/MT5 Manager and Admin terminals including plugins/gateways.
• Experience with liquidity bridges such as oneZero, PrimeXM, Centroid or similar solutions.
• Proficiency in SQL for data analysis and issue investigation.
• Experience providing OS and application-level support.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Provide high-quality B2B technical and functional support to clients.
• Own and investigate reported issues, escalate with clear evidence and context.
• Use logs, SQL, and application analysis to isolate root causes.
• Diagnose MT4/MT5 environments, plugins, gateways, and related systems.
• Coordinate with clients and internal teams to drive issues to resolution.
• Create and maintain clear internal/external documentation.
• Continuously deepen forex platform knowledge and improve support processes.

Skills

English proficiency

Problem solving

Analytical thinking

Tools

MT4/MT5 Manager

MT4/MT5 Admin terminals

SQL

Liquidity bridges (oneZero, PrimeXM, Centroid)

API integrations (nice to have)

Job description

Spotware Systems is seeking an experienced CMT4 & MT5 Trading Platform Administrator/Support Engineer to join our team in Limassol, Cyprus. You will support B2B clients and colleagues in both technical and functional aspects of our products, investigating issues in a fast-moving brokerage environment.

This role suits someone who takes ownership from first report to resolution, communicates clearly with technical and non-technical stakeholders, and continuously deepens forex platform knowledge.