MS Dynamics CRM Techno-Functional Consultant

Halian | Managed Services, Recruitment Agency & Contract Staffing

Abu Dhabi

On-site

AED 240,000 - 360,000

Full time

4 days ago

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Job summary

Halian | Managed Services, Recruitment Agency & Contract Staffing seeks an experienced MS Dynamics Techno-Functional Consultant in Abu Dhabi to drive CRM optimization, automation, reporting, and stakeholder engagement. You will partner with business users, technology teams, and vendors to deliver improvements across processes and analytics.

The role requires 5+ years in Dynamics and strong BI/reporting skills, with Agile delivery experience and a focus on customer service improvements.

Qualifications

High School Diploma required; Bachelor's Degree in Business, Information Technology, Computer Science, or related field preferred.
Microsoft Dynamics certifications are advantageous.

Responsibilities

Drive continuous optimization of the Microsoft Dynamics CRM platform and identify automation opportunities to improve efficiency and customer experience.
Act as liaison between business users, technology teams, Microsoft, and third‑party partners to translate needs into CRM solutions.
Evaluate processes and implement technology-driven improvements aligning with operational requirements and measurable business value.
Design, develop, and automate reports within the CRM environment using BI tools and analytics for trends and performance insights.
Represent business requirements during sprint planning, contribute to solution design, and support testing, deployment planning and go-live activities.
Monitor industry trends and CRM innovations to identify opportunities for future capability improvements and digital transformation.