Senior Microsoft Dynamics 365 CRM Developer

Confidential Company; Abu Dhabi; On-site; AED 360,000 - 540,000; Full time

Job summary

Confidential Company in the UAE seeks two Senior Microsoft Dynamics 365 CRM Developers to support a UAE-based client on multiple Dynamics 365 CRM initiatives. Onsite with client delivery team, you will handle development, customization, integrations, BAU support, data migration and AI-related initiatives.

Arabic and English fluency is mandatory. Responsibilities include developing and maintaining Dynamics 365 CRM solutions, configuring entities, workflows, plugins, Power Platform integrations,

Qualifications

• Minimum hands-on experience with Microsoft Dynamics 365 CE CRM development and solutioning
• Strong customization and configuration skills in Dynamics 365
• Experience with C#/.NET plugins, workflows, forms, entities and power platform
• Experience with REST/OData and SOAP web services and Azure services
• Data migration between legacy systems and Dynamics 365
• Onsite client-facing work in UAE, fluent Arabic and English

Responsibilities

• Develop, customize and maintain Dynamics 365 CE CRM solutions
• Configure entities, forms, business rules and workflows
• Develop and maintain plugins using C# / .NET
• Build workflows and automation using Dynamics 365 and Power Automate
• Participate in full software development lifecycle and issue resolution
• Support UAT, go-live and post-go-live hypercare
• Develop and maintain integrations between Dynamics 365 CRM and external systems
• Work with REST, OData APIs and SOAP web services
• Integrate Dynamics 365 with Azure services such as Functions, Logic Apps, APIM, App Services
• Support hybrid on-premises and cloud integration scenarios
• Develop and maintain Power Platform capabilities with Dynamics 365
• Assist data migration and validation activities
• Provide day-to-day BAU application support for the CRM platform
• Participate in AI integration initiatives and AI/ML-enabled services

Skills

Dynamics 365 CRM

C#/.NET

Power Platform

Dataverse

Azure

REST/OData

SOAP

Power Apps

Power Automate

Power BI

Azure Functions

Logic Apps

APIM

App Services

Data Migration

AI Integration

DevOps

UAT Support

Tools

Azure DevOps

REST APIs

SOAP Web Services

Job description

We are looking for two Senior Microsoft Dynamics 365 CRM Developers to support a UAE-based client on multiple Dynamics 365 CRM initiatives The selected candidates will work onsite as part of the client s delivery team and will be responsible for Dynamics 365 CRM development and customization integrations BAU application support data migration and supporting AI-related initiatives The ideal candidates should have strong hands-on experience with Microsoft Dynamics 365 CE CRM C NET Power Platform Dataverse Azure services integrations and data migration Arabic and English fluency is mandatory

Key Responsibilities

• Dynamics 365 CRM Development
  • Develop customize and maintain Microsoft Dynamics 365 CE CRM solutions
  • Configure and customize entities forms business rules and workflows
  • Develop and maintain plugins using C NET
  • Develop workflows and automation using Dynamics 365 and Power Automate
  • Participate in the complete software development lifecycle
  • Troubleshoot and resolve technical issues and defects
  • Support UAT deployment go-live and post-go-live hypercare activities
• Integration Azure
  • Develop and maintain integrations between Dynamics 365 CRM and external systems
  • Work with REST OData APIs and SOAP web services
  • Integrate Dynamics 365 with Azure services including Azure FunctionsAzure Logic AppsAzure API Management APIM Azure App Services
  • Support hybrid on-premises and cloud integration scenarios
• Microsoft Power Platform
  • Work with Power AppsPower AutomatePower BIMicrosoft Dataverse
  • Develop and maintain workflows and business process automation
  • Support integration of Power Platform capabilities with Dynamics 365
• Data Migration
  • Support migration of data from legacy systems to Dynamics 365
  • Perform data validation transformation and troubleshooting
  • Support data migration activities across Dynamics 365 environments
• BAU Application Support
  • Provide day-to-day application support for the Dynamics 365 CRM platform
  • Diagnose and resolve incidents and production issues
  • Handle minor enhancements and change requests
  • Support environment and configuration activities
  • Perform data corrections where required
  • Support performance monitoring and troubleshooting
  • Coordinate with IT operations and infrastructure teams for issue resolution
• AI Integration
  • Support the delivery of AI use cases integrated with the Dynamics 365 CRM platform
  • Support integration of AI ML-enabled services such as Microsoft Copilot Studio Azure AI Cognitive Services or equivalent platforms
  • Support data preparation and pipeline-related activities
  • Participate in testing and validation of AI-driven features within the CRM environment
• DevOps
  • Use Azure DevOps for source control CI CD and work-item tracking
  • Follow established development deployment and change-management processes
  • Maintain development documentation and ensure adherence to project standards

Mandatory Requirements

Minimum 6-7years of hands-on experience in Microsoft Dynamics 365 CE CRM development and solutioning Strong hands-on experience in Dynamics 365 customization and configuration Strong experience with C NETPluginsWorkflowsBusiness RulesFormsEntitiesStrong working knowledge of Power AppsPower AutomatePower BI Microsoft DataverseExperience with REST OData APIs and SOAP web services Experience working with Azure services such as Azure FunctionsLogic AppsAPI Management APIM App ServicesExperience with data migration between legacy systems and Dynamics 365 Experience with Azure DevOps CI CD and source control Strong troubleshooting and problem-solving capabilities Ability to work independently in a client-facing onsite environment Fluent in both Arabic and English Mandatory Willingness and availability to work full-time onsite in the UAE

The following will be considered a strong advantage:

• Previous experience working on government/public-sector CRM or case-management implementations.
• UAE or GCC project experience.
• Experience with large-scale enterprise CRM implementations.
• Experience with SQL Server.
• Experience with SSRS/SSIS.
• Experience with SharePoint.
• Experience with Microsoft Copilot Studio, Azure AI or Cognitive Services.
• Relevant Microsoft Dynamics 365 certifications, including MB-210, MB-220, MB-400, MB-600, MB-700 or equivalent.

Candidate Profile

We are looking for strong hands-on Dynamics 365 developers, rather than purely functional consultants. The ideal candidate should be capable of independently handling Dynamics 365 development, customization, integrations, troubleshooting and application support while working closely with project managers, solution architects and business/technical stakeholders. Candidates with government, public-sector, UAE/GCC or large enterprise CRM experience will be strongly preferred.