Mobile Sales & Marketing Executive: Upsell & Customer Growth

DuuD TELECOM LLC; Ajman; On-site; AED 39,000 - 78,000; Full time

Job summary

DuuD TELECOM LLC is seeking a customer-focused sales professional in Ajman to drive mobile phone and accessories sales on-site. You will identify needs, present solutions, and close deals while managing follow-ups and CRM records.

You will build lasting relationships with customers, handle objections, and work toward achieving daily and monthly sales targets in a fast-paced retail environment.

Qualifications

• 2–5 years of relevant experience in retail sales or telecom or consumer electronics.
• Previous mobile-phone or consumer-electronics retail experience is strongly preferred.
• Proven ability to identify customer requirements, explain value, handle objections, follow up, and close sales.
• Confident in daily customer calling, WhatsApp follow-up, relationship building, and meeting sales targets.
• English communication is required; Malayalam, Hindi, or Arabic is an advantage.

Responsibilities

• Welcome customers and identify their requirements through questioning and active listening.
• Present and sell mobile phones, accessories, tablets, watches, warranties, exchange options, and related services.
• Explain product features and benefits and recommend suitable solutions based on customer needs and budget.
• Handle price objections by explaining DuuD’s value, service quality, warranty, and benefits.
• Achieve personal and team sales targets and maintain customer relationships.
• Follow up on enquiries via phone and WhatsApp until a decision is reached; log activities in ERP/CRM.
• Contact existing customers about upgrades, warranty expiry, accessories, exchanges, service needs, and offers.
• Build and maintain a portfolio of long-term customer relationships; cross-sell and upsell where appropriate.

Skills

Sales

Customer service

Communication

English

WhatsApp

Negotiation

CRM/ERP

Tools

ERP/CRM systems

POS systems

Job description

DuuD TELECOM LLC is seeking a customer-focused sales professional in Ajman to drive mobile phone and accessories sales on-site. You will identify needs, present solutions, and close deals while managing follow-ups and CRM records.

You will build lasting relationships with customers, handle objections, and work toward achieving daily and monthly sales targets in a fast-paced retail environment.