Microsoft 365 Technology/Adoption Specialist

GetMax.Ae; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

GetMax.Ae in Dubai is looking for a skilled Microsoft 365 Technology/Adoption Specialist responsible for successful adoption and utilization of Microsoft 365 technologies. The role includes implementation, user training, and technical support.

The ideal candidate should possess a Bachelor’s degree in IT or a related field, comprehensive knowledge of Microsoft 365 applications, and have strong communication skills. Relevant certifications are a plus. Join our team to enhance user adoption with innovative training programs.

Qualifications

• Proven experience with Microsoft 365 applications and services.
• Strong understanding of cloud computing concepts.
• Experience in training and supporting end-users.

Responsibilities

• Assist in deployment, configuration, and management of Microsoft 365.
• Develop and deliver training programs for user adoption.
• Provide technical support and troubleshooting for applications.

Skills

Problem-solving abilities

Communication skills

Training skills

Documentation proficiency

Organizational skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365 applications

Exchange Online

SharePoint

Teams

OneDrive

Job description

Description

We are seeking a skilled Microsoft 365 Technology/Adoption Specialist to join our team. The ideal candidate will be responsible for driving the successful adoption and utilization of Microsoft 365 technologies within our organization. This role requires a strong understanding of Microsoft 365 applications, excellent communication skills, and a proactive approach to problem-solving and training.

Key Responsibilities

• Microsoft 365 Implementation:
  • Assist in the deployment, configuration, and management of Microsoft 365 applications and services.
  • Collaborate with IT teams to ensure seamless integration with existing systems and processes.
• User Adoption & Training:
  • Develop and deliver training programs to enhance user adoption and proficiency in Microsoft 365 tools.
  • Create user documentation, guides, and resources to support ongoing learning and troubleshooting.
• Support & Troubleshooting:
  • Provide technical support and troubleshooting for Microsoft 365 applications and services.
  • Act as the point of contact for end-user issues and escalate to higher support tiers when necessary.
• Change Management:
  • Assist in the change management process by communicating updates and changes to users.
  • Collect and analyze feedback to continuously improve the adoption process and user experience.
• Collaboration & Best Practices:
  • Promote best practices for Microsoft 365 usage, including security, compliance, and efficiency.
  • Work with cross-functional teams to identify opportunities for leveraging Microsoft 365 to meet business objectives.
• Reporting & Analytics:
  • Monitor usage and adoption metrics to track the effectiveness of Microsoft 365 implementation and training.
  • Prepare and present reports on adoption rates, user feedback, and other key performance indicators.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience with Microsoft 365 applications, including Exchange Online, SharePoint, Teams, OneDrive, and Office applications.
• Strong understanding of cloud computing concepts and technologies.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical users.
• Experience in training and supporting end-users in a corporate environment.
• Relevant certifications such as Microsoft Certified: Microsoft 365 Fundamentals or Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert are a plus.

Skills & Competencies

• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in creating and maintaining documentation and training materials.
• Excellent organizational and time-management skills.