Merchant Services Support Specialist

Rakbank; Ras Al Khaimah; On-site; AED 90,000 - 140,000; Full time

Job summary

Rakbank is seeking a Merchant Services Support professional in the UAE to handle merchant enquiries, onboarding, settlements, and digital acquiring services. You will deliver clear guidance and a consistent, positive merchant experience across every interaction.

You will coordinate with Acquiring Operations, Technology, Finance and external vendors, maintain records, and contribute to service improvements while adhering to card scheme rules and regulatory requirements.

Qualifications

• Bachelor’s degree in Banking, Finance, Business Administration, or related discipline.
• 1–2 years in Merchant Services, POS Support, Payment Operations, Acquiring, Banking or Customer Service.
• Experience handling customer enquiries, complaints and technical service requests preferred.
• Bilingual capability would be an advantage.

Responsibilities

• Handle merchant enquiries, service requests and complaints professionally.
• Provide support across POS terminals, payment acceptance, merchant onboarding, settlements, transactions, and digital acquiring services.
• Understand merchant requirements and provide clear guidance on available solutions.
• Deliver a consistent and positive merchant experience across every interaction.
• Maintain accurate records of merchant interactions, service requests, complaints, and resolutions.
• Adhere to the Bank’s policies, regulatory requirements, card scheme rules, and information security standards.
• Build effective relationships with internal stakeholders and support partners.

Skills

Merchant Service

Communication

Problem Solving

Payments Knowledge

Stakeholder Coordination

Attention to Detail

Customer Focus

Commercial Awareness

Education

Bachelor’s degree in Banking, Finance, Business Administration, or related discipline

Job description

Rakbank is seeking a Merchant Services Support professional in the UAE to handle merchant enquiries, onboarding, settlements, and digital acquiring services. You will deliver clear guidance and a consistent, positive merchant experience across every interaction.

You will coordinate with Acquiring Operations, Technology, Finance and external vendors, maintain records, and contribute to service improvements while adhering to card scheme rules and regulatory requirements.