Merchandising Officer

Kitopi; Dubai; On-site; AED 54,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Training & development opportunities

Annual leave

Job summary

Kitopi is a creator of magical food experiences. We discover, create, and curate homegrown brands from the region for the region, with a mission to satisfy the world’s appetite to create joy.

The role focuses on owning in-store execution of Kitopi's RTE range across retail partners in the UAE. Regularly visit outlets to audit availability, positioning, and stock, while tracking competitor activity and supporting promotions and launches.

Qualifications

• 2–4 years' experience in merchandising, retail execution, or trade marketing (FMCG or food/beverage preferred).
• Fluent English; Arabic is a plus.
• Valid UAE driving licence and access to a personal car are mandatory.

Responsibilities

• Conduct regular store/outlet visits to audit RTE range availability, shelf and fridge positioning, and planogram compliance.
• Identify and report gaps — missing SKUs, poor placement, low stock, or expired/near-expiry product.
• Track competitor products, pricing, positioning, and new launches at the same locations.
• Build and maintain relationships with partner merchandising/store-ops teams (Carrefour, ENOC, and similar).
• Share visit findings and recommendations with the commercial/trade marketing team on a regular cadence.
• Support execution of in-store promotions, new product launches, and display standards.

Skills

Merchandising

Retail execution

Trade marketing

English fluency

Arabic (plus)

Driving licence

Job description

Kitopi is a creator of magical food experiences—we discover, create, and curate homegrown brands from the region, for the region.

With a purpose to satisfy the world’s appetite to create joy, Kitopi owns and operates a diverse portfolio of over 200+ brands. These brands are either created, discovered, or curated with their customers in mind.

Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. By July 2021, Kitopi achieved Unicorn status, becoming the fastest company in the MENA region to reach this milestone.

Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS), an in‑house suite of applications that optimizes cloud kitchen operations in real‑time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.

With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, and its Engineering Hub in Krakow, Poland.

Job Purpose

Own the in-store execution and performance of Kitopi's RTE range across retail and fuel-forecourt partners. Regularly visit outlets to audit range availability, shelf/fridge positioning, and stock gaps, track competitor activity, and act as the day-to-day point of contact for partner merchandising and operations teams (e.g. Carrefour, ENOC).

Key Responsibilities

• Conduct regular store/outlet visits to audit RTE range availability, shelf and fridge positioning, and planogram compliance.
• Identify and report gaps — missing SKUs, poor placement, low stock, or expired/near-expiry product.
• Track competitor products, pricing, positioning, and new launches at the same locations.
• Build and maintain working relationships with partner merchandising/store-ops teams (Carrefour, ENOC, and similar), resolving issues on the ground.
• Share visit findings and recommendations with the commercial/trade marketing team on a regular cadence.
• Support execution of in-store promotions, new product launches, and display standards.

Requirements

• Valid UAE driving licence and access to a personal car are mandatory, as the role requires frequent travel to retail outlets across the UAE.
• 2–4 years' experience in merchandising, retail execution, or trade marketing (FMCG or food/beverage preferred).
• Comfortable spending most of the week visiting outlets across the UAE; valid driving license required.
• Strong communication skills — confident liaising directly with retail partner teams.
• Fluent English; Arabic is a plus.
• Organized, detail-oriented, and able to work independently with minimal supervision.

Benefits

• - Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself.
• - Be involved in customized workshops run by the Kitopi Academy.
• - Have the chance to work in an international, diverse, and inclusive environment.
• - Become part of one of the most caring communities out there.
• - Free and unlimited access to a nutritionist.
• - No Dress Code! (T&C applies).
• - The famous team activities and social events bursting with fun
• - Inclusive private health insurance.
• - Up to 50% discount on Kitopi brands.
• - Annual leave as per the company policy.

Additionally, we offer:

• - Wellness spaces designed for mothers inclusive for all.
• - Monthly well-being programs to nurture your mental and physical health.
• - Informative and empowering webinars to support your growth.

So, what does it really mean to work at Kitopi?

We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate.

Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.