Mendix Support Engineer | Reach Group | UAE

Reach Group; United Arab Emirates; On-site; AED 201,000 - 357,000; Full time

Job summary

Reach Group is seeking a Mendix Support Engineer in the UAE to ensure stability, performance, and security of enterprise Mendix applications. You will support development, testing, and production environments, investigate incidents, and implement preventive measures.

The role requires strong troubleshooting, deployment management, and collaboration with developers, analysts, and infrastructure teams in an Agile setting. Onsite work in the UAE is expected.

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum 4 years of hands-on IT or application support experience.
• Mendix Advanced Developer Certification is mandatory.
• Experience supporting Mendix in enterprise environments and release management.

Responsibilities

• Provide Level 2 and Level 3 Mendix support for incidents and deployment issues.
• Troubleshoot integrations, performance, and deployment problems using logs and diagnostics.
• Perform root cause analysis and implement preventive actions.
• Manage deployments, code migrations, and environment synchronization.
• Collaborate with cross-functional teams and maintain runbooks and docs.

Skills

Troubleshooting and debugging

Excellent communication

Agile methodologies

English proficiency

Education

Bachelor’s Degree in Computer Science/Engineering/IT

Tools

Mendix Platform

Version control systems

CI/CD basics

Job description

Mendix Support Engineer | Reach Group | UAE

Recruiting Company: Reach Group

Job Location: United Arab Emirates (UAE)

Job Type: Full-Time | Onsite

Position Summary

Reach Group is seeking a highly skilled Mendix Support Engineer to ensure the stability, performance, security, and operational continuity of enterprise Mendix applications. The role is ideal for a technology professional with strong application support, troubleshooting, deployment, and platform administration experience within Agile delivery environments.

Detailed Job Description

As a Mendix Support Engineer, you will be responsible for supporting business-critical Mendix applications across development, testing, and production environments. You will investigate incidents, resolve application issues, perform root cause analysis, and implement preventive measures to maintain high platform availability. The role requires close collaboration with developers, business analysts, infrastructure teams, and platform administrators to ensure smooth application operations and successful deployments. You will also contribute to continuous improvement initiatives, automation efforts, security governance, and environment optimization. This opportunity offers exposure to enterprise-scale applications and modern low-code development platforms within a dynamic digital transformation environment.

Key Responsibilities

• Provide Level 2 and Level 3 support for Mendix applications, resolving incidents, service requests, and production issues
• Troubleshoot application, integration, deployment, performance, and infrastructure-related problems using logs and runtime diagnostics
• Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions
• Manage application deployments, code migrations, version control processes, and environment synchronization activities
• Perform unit testing and integration testing for bug fixes, enhancements, and release deployments
• Monitor application health, platform performance, and environment stability
• Support security vulnerability remediation and ensure compliance with governance requirements
• Manage user access controls, permissions, and application security configurations
• Collaborate with developers, business analysts, infrastructure teams, and platform administrators
• Maintain support runbooks, deployment records, troubleshooting guides, and technical documentation
• Update and manage support tickets while ensuring adherence to service standards
• Drive automation, operational efficiency, and continuous improvement initiatives

Required Qualifications & Skills

• Bachelor’s Degree in Computer Science, Engineering, Information Technology, or a related discipline
• Minimum 4 years of hands‑on IT, software development, or application support experience
• Mendix Advanced Developer Certification (Mandatory)
• Strong experience supporting Mendix applications in enterprise environments
• Knowledge of application lifecycle management, deployments, and release management
• Experience troubleshooting application integrations and performance issues
• Understanding of version control, code migration, and environment management processes
• Experience working within Agile methodologies and sprint-based delivery models
• Strong analytical, troubleshooting, and problem‑solving capabilities
• Excellent communication and stakeholder management skills
• English language proficiency required
• Ability to work effectively within cross‑functional teams

Nice-to-Have Skills

• Arabic language proficiency
• ITIL Foundation or higher certification
• Master’s Degree in Computer Science, Information Technology, or related field
• Experience with CI/CD pipelines, DevOps practices, and automation tools
• Knowledge of cloud platforms, APIs, and enterprise integration frameworks

Recruitment Pro Tip

For Mendix support roles, highlight production support experience, incident resolution metrics, deployment management, performance optimization projects, and Root Cause Analysis (RCA) achievements. Candidates who demonstrate expertise in maintaining high application availability, automating support processes, and managing enterprise Mendix environments are significantly more likely to reach the interview stage.