Membership Growth Specialist

FIVE STARS GYM; Dubai; On-site; AED 26,000 - 39,000; Full time

Benefits offered by this job

Employment Visa

Commission incentives

Career growth opportunities

Training & development

Job summary

FIVE STARS GYM in Dubai is seeking a Client Advisor. This full-time, on-site role focuses on converting inquiries into memberships, guiding tours, and delivering exceptional client experiences.

You will handle inquiries across channels, maintain records, and drive monthly sales targets with a premium service approach. The ideal candidate is confident, well-presented, organized, and fluent in English (Arabic is a plus).

Qualifications

• Excellent communication and interpersonal skills.
• Confident approaching and speaking with clients.
• Strong sales and negotiation skills.
• Professional appearance and personal presentation.
• Able to work independently and take initiative.
• Organized with diligent follow-ups and client records.
• Fluent in English; Arabic language is an advantage.

Responsibilities

• Welcome and professionally assist all clients and visitors.
• Conduct facility tours and present the FIVE STARS experience.
• Understand fitness goals and recommend memberships or services.
• Handle inquiries via WhatsApp, phone, Instagram, walk-ins, and other channels.
• Follow up with potential clients consistently and professionally.
• Convert inquiries and visits into paid memberships and class packages.
• Maintain accurate records of leads, follow-ups, visits, memberships, and sales.
• Follow the company's sales process and meet monthly sales targets.
• Support membership renewals and client retention.
• Handle check-ins and ensure a smooth member experience.
• Coordinate with trainers and management when required.
• Maintain a clean, premium reception area and daily operations.
• Report daily inquiries and sales to management.
• Ensure policies and service standards are followed.

Skills

Communication

Interpersonal skills

Sales skills

Professional appearance

Organization

CRM proficiency

English fluency

Arabic an advantage

Tools

CRM software

Job description

FIVE STARS GYM in Dubai is seeking a Client Advisor. This full-time, on-site role focuses on converting inquiries into memberships, guiding tours, and delivering exceptional client experiences.

You will handle inquiries across channels, maintain records, and drive monthly sales targets with a premium service approach. The ideal candidate is confident, well-presented, organized, and fluent in English (Arabic is a plus).