Membership Coordinator

The First Group; Abu Dhabi; In loco; AED 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The First Group Hospitality is seeking a Membership Coordinator to support seamless membership services for a luxury portfolio in the UAE. You will handle inquiries, onboarding, renewals, and documentation, while maintaining accurate records and ensuring high-quality member experiences.

Key duties include coordinating communications, events, and benefits, collaborating with internal teams, and contributing to continuous process improvements in a fast-paced hospitality environment.

Competenze

• 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.

Mansioni

• Support the day-to-day administration of the property membership programme.
• Assist with member enquiries, applications, onboarding, renewals, and account updates.
• Maintain accurate and up-to-date membership records, databases, and documentation.
• Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
• Support the delivery of member events, activities, and exclusive experiences.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
• Process membership forms, payments, renewals, documentation, and account information.
• Follow up with prospective members and support the conversion and onboarding process.
• Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
• Prepare membership reports, trackers, schedules, and performance updates.
• Respond to member feedback and escalated concerns appropriately.
• Support surveys, feedback sessions, and regular member relationship check-ins.
• Ensure membership policies, terms, benefits, and procedures are clearly communicated.
• Maintain confidentiality when handling member information and personal data.
• Ensure all member-facing communications reflect our luxury positioning and brand standards.
• Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
• Support front-of-house and customer-facing colleagues with membership information and procedures.
• Build positive relationships with members, guests, prospects, partners, and internal teams.
• Contribute to the continuous improvement of membership processes and customer experience.

Conoscenze

Communication skills

Organizational skills

Customer service

CRM proficiency

Event coordination

Multitasking

Strumenti

CRM systems

Microsoft Office

Reporting tools

Descrizione del lavoro

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

We are seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to

• Support the day-to-day administration of the property membership programme.
• Assist with member enquiries, applications, onboarding, renewals, and account updates.
• Maintain accurate and up-to-date membership records, databases, and documentation.
• Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
• Support the delivery of member events, activities, and exclusive experiences.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
• Assist with membership benefits, privileges, packages, and loyalty initiatives.
• Process membership forms, payments, renewals, documentation, and account information.
• Follow up with prospective members and support the conversion and onboarding process.
• Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
• Prepare membership reports, trackers, schedules, and performance updates.
• Respond to member feedback and escalated concerns appropriately.
• Support surveys, feedback sessions, and regular member relationship check-ins.
• Ensure membership policies, terms, benefits, and procedures are clearly communicated.
• Maintain confidentiality when handling member information and personal data.
• Ensure all member-facing communications reflect our luxury positioning and brand standards.
• Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
• Support front-of-house and customer-facing colleagues with membership information and procedures.
• Build positive relationships with members, guests, prospects, partners, and internal teams.
• Contribute to the continuous improvement of membership processes and customer experience.
• Perform other membership administration and coordination duties as required.
• 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience coordinating events, appointments, communications, or member activities.
• Professional, polished, friendly, discreet, and service-oriented.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Experience in luxury hospitality, private members' clubs, or equestrian environments is an advantage.
• Knowledge of the UAE market and local cultural expectations is desirable.
• Fluency in English is required; Arabic is highly desirable.