Member Experience Executive

Remote DXB; Sharjah; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Brand-new club opening

Competitive salary

Career growth

Free or discounted Wellfit membership

Training and development

Collaborative team environment

Job summary

Wellfit, a fast‑growing UAE fitness brand, seeks a proactive front desk associate to deliver a warm, professional welcome and manage member inquiries at a brand‑new club in the UAE. You will support sign‑ups, renewals, and everyday admin while maintaining a pristine reception area.

The role requires strong English communication, hospitality experience, and proficiency with POS/Membership systems, offering career growth within a regional health and wellness group.

Qualifications

• Experience in customer service, hospitality, or front-desk roles.
• Fluent English; Arabic is a plus.
• Strong communication and organizational skills.

Responsibilities

• Welcome members and guests, delivering a friendly and professional front-desk experience
• Handle check-ins, membership inquiries, and general member requests
• Support membership sign-ups, renewals, and administrative processes
• Address member questions and escalation issues to management when needed
• Help maintain a clean, organized, and welcoming reception and club area

Skills

Communication skills

English fluency

Detail-oriented

Customer service

Hospitality experience

Tools

POS systems

Membership management software

Job description

Responsibilities

• Welcome members and guests, delivering a friendly and professional front-desk experience
• Handle check-ins, membership inquiries, and general member requests
• Support membership sign-ups, renewals, and administrative processes
• Address member questions and escalation issues to management when needed
• Help maintain a clean, organized, and welcoming reception and club area

Requirements

• Previous experience in a customer service, hospitality, or front-desk role
• Friendly, professional demeanor with strong communication skills
• Comfortable using membership management or POS systems
• Well-organized with strong attention to detail
• Fluent English; Arabic is a plus

Benefits

• The rare opportunity to open a brand-new club and shape its culture from the ground up
• Competitive salary packages aligned with experience and role
• Career growth within an expanding regional fitness brand
• Complimentary or discounted Wellfit membership and access to facilities
• A collaborative, energetic team environment focused on health and community
• Ongoing training and professional development opportunities

About the Company

Wellfit is the UAE's fastest-growing fitness and wellness brand, built on a simple idea: a gym should be more than a place to work out — it should be a community. Backed by UAE master developer Arada, Wellfit combines strength and conditioning, group fitness, personal training, and recovery amenities under one roof.