Marine Education Operations Lead

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

KERZNER INTERNATIONAL LIMITED in Dubai seeks a Marine Educator Supervisor to oversee daily operations of the Marine Educator team, ensuring the delivery of educational activities to the highest standards.

You will coach staff, develop and deliver educational programs and tours, coordinate with Admissions, Dive teams and other departments, and monitor guest experience while maintaining animal welfare practices and AZA-aligned education strategies.

Qualifications

• Bachelor's degree in Education, Biology, Zoology, Marine Science, or related field.
• Minimum 2+ years supervisory experience.
• Experience in education and guest experience in a zoo, aquarium or museum is required.
• Experience in developing and implementing educational programmes and materials.
• Strong communication and organizational skills.

Responsibilities

• Oversee daily operations of the Marine Educator team to maintain high educational standards.
• Engage guests and colleagues with information about marine life and conservation.
• Deliver and delegate educational programs and marine activities.
• Monitor bookings and coordinate resources for groups to ensure best guest experience.
• Coach staff on marine life conservation and interpretation methods; provide feedback.
• Coordinate with Admissions and Dive teams on programs and tours.
• Handle administrative duties including scheduling, supplies, events, and reporting.
• Support development and implementation of educational programming aligned with AZA Standards.
• Generate reports relating to education and guest evaluations to inform programming enhancements.
• Oversee quality and performance assessments for Marine Educators and Team Leaders.
• Pursue ongoing professional development for self and staff.
• Ensure service standards and department targets are met.
• Maintain current SOPs and manuals; organize meetings and trainings.
• Ensure a clean and safe environment and adhere to animal welfare practices.
• Assist in recruiting, onboarding, and retention of colleagues; manage performance.
• Promote colleague engagement and assist in conflict resolution as needed.
• Liaise with Sales DMCs PR and Marketing for groups and media shoots.
• Execute additional duties to successfully carry out Aquarium operations.

Skills

Interpersonal skills

Leadership abilities

Communication skills

Organizational skills

Public speaking

Education

Bachelor's Degree in Education, Biology, Zoology, Marine Science, or related field

Tools

Microsoft Office Suite

Job description

KERZNER INTERNATIONAL LIMITED in Dubai seeks a Marine Educator Supervisor to oversee daily operations of the Marine Educator team, ensuring the delivery of educational activities to the highest standards.

You will coach staff, develop and deliver educational programs and tours, coordinate with Admissions, Dive teams and other departments, and monitor guest experience while maintaining animal welfare practices and AZA-aligned education strategies.