Assistant Manager - Marine Education

Atlantis; Dubai; On-site; AED 156,000 - 246,000; Full time

Job summary

Atlantis Resorts in Dubai is seeking an Assistant Manager - Marine Education to lead the Marine Educator team, deliver engaging educational programs, and align activities with conservation objectives.

You will supervise daily operations, coach staff, coordinate with admissions and dive teams, and develop learning content while maintaining high guest experience standards.

Qualifications

• Bachelor’s degree in Education or related field is desirable.
• Minimum 2 years of supervisory experience.
• Experience in zoo/aquarium education and guest experience required.
• Ability to develop and evaluate educational programs.
• Strong conservation education and guest engagement knowledge.

Responsibilities

• Oversee Marine Educator operations and ensure educational activities meet standards.
• Lead scheduling, staffing, and program delivery.
• Coach educators and team leaders in marine interpretation.
• Coordinate with Admissions, Dive, Sales and PR for programmes.
• Prepare departmental reports and KPI tracking.

Skills

Education Management

Marine Education

Conservation Education

Guest Engagement

Team Supervision

Public Speaking

Educational Program Development

Learning Program Evaluation

KPI Monitoring

Education

Bachelor's Degree in Education, Biology, Zoology, Marine Science, or related discipline

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Snapshot

Assistant Manager - Marine Education Role: Assistant Manager - Marine Education Location: Dubai, United Arab Emirates Industry: Hospitality Function: Educaiton Management Experience: Minimum 2 years supervisory experience Job Type: Full-time Position Overview Assistant Manager - Marine Education in Dubai, United Arab Emirates is a Hospitality opportunity focused on leading aquarium education operations, conservation programming, guest engagement and Marine Educator development. Atlantis Resorts is hiring an experienced education and guest experience professional to supervise daily programming, strengthen team capability, evaluate learning activities and maintain consistently high standards across conservation experiences at the Lost Chambers Aquarium.

Job Details

Country: United Arab Emirates City: Dubai Industry: Hospitality Function: Educaiton Management Salary: 14000-22000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Assistant Manager - Marine Education leads the day-to-day performance of the Marine Educator team while supporting the wider conservation and education strategy of the aquarium. The position combines people leadership, educational program delivery, guest experience, training, evaluation and operational coordination. By ensuring educators communicate accurate marine and conservation information in an engaging way, the role helps strengthen public awareness while supporting service quality, learning outcomes and aquarium business objectives.

Key Responsibilities

• Oversee daily Marine Educator operations and ensure educational activities are delivered to established standards.
• Allocate team members according to program schedules, visitor volumes and operational priorities.
• Maintain consistently professional and engaging guest interactions throughout aquarium education areas.
• Ensure educators communicate accurate information about marine life, conservation and aquarium operations.
• Deliver educational programs personally when operational requirements demand additional leadership support.
• Delegate marine animal activities and learning sessions for individuals, families, schools and larger groups.
• Monitor school program bookings and ensure staffing, resources and briefing requirements are completed in advance.
• Coordinate preparation for organized educational visits and special learning experiences.
• Maintain flexibility in program delivery according to audience size and operational conditions.
• Coach supervisors and educators in marine interpretation techniques and conservation communication.
• Ensure structured learning, research and practical participation are incorporated into team development.
• Review educator knowledge through regular assessments, observation and performance feedback.
• Provide constructive coaching that improves presentation quality and factual accuracy.
• Work closely with Admissions and Dive teams to keep educators informed about tours and current programs.
• Support the Manager, Conservation and Education in developing formal and informal learning initiatives.
• Ensure educational activities align with the Education Strategy and applicable AZA Standards.
• Participate in the development of new educational content, activities and supporting materials.
• Conduct evaluation of learning programs to determine effectiveness and identify opportunities for improvement.
• Produce education and guest evaluation reports for management review.
• Track relevant KPIs and recommend actions where performance requires improvement.
• Oversee quality assessments for Marine Educators and Team Leaders.
• Maintain accurate training and assessment records.
• Ensure Standard Operating Procedures and departmental manuals remain current and operationally relevant.
• Organize team meetings, briefings and training sessions when required.
• Maintain safe, clean and professional environments for guests and colleagues.
• Ensure Marine Educators follow appropriate animal welfare practices during all activities.
• Manage scheduling and other departmental administrative requirements.
• Coordinate ordering and maintain appropriate levels of educational and operational supplies.
• Support event planning associated with aquarium education and conservation activities.
• Prepare departmental reports and administrative documentation.
• Assist with recruitment of suitable Marine Educators and other education team colleagues.
• Coordinate structured onboarding for newly appointed team members.
• Support colleague development through coaching, recognition and performance discussions.
• Participate in annual performance reviews where applicable.
• Assist with counseling and disciplinary processes in accordance with established HR practices.
• Promote colleague engagement and support retention within the education team.
• Help resolve challenging guest situations through calm and professional communication.
• Support resolution of colleague conflicts and recurring performance concerns.
• Monitor colleagues participating in cross-exposure programs and provide appropriate coaching.
• Liaise with Sales teams regarding organized groups and educational opportunities.
• Coordinate with Destination Management Companies when aquarium programming forms part of group experiences.
• Work with Public Relations and Marketing teams for media activities, promotional events and aquarium shoots.
• Maintain effective communication with internal departments supporting aquarium operations.
• Support additional operational duties required for the effective functioning of the aquarium.

Ideal Profile

• Bachelor 's Degree in Education, Biology, Zoology, Marine Science, Communication or a related discipline is desirable.
• Minimum 2 years of supervisory experience.
• Previous education and guest experience work within a zoo, aquarium or museum is required.
• Experience developing and implementing educational programs and learning materials.
• Practical ability to evaluate educational activities and interpret program results.
• Strong understanding of conservation education and guest engagement.
• Confident leader capable of coaching educators and Team Leaders.
• Strong interpersonal and organizational skills.
• Effective task management and follow-up capability.
• Good administrative ability combined with a strong customer focus.
• Excellent verbal and written communication skills.
• Comfortable handling guest complaints and challenging conversations.
• Able to manage colleague performance professionally and consistently.
• Strong problem-solving ability in fast-moving operational situations.
• Proficient in Microsoft Outlook, Excel, Word and PowerPoint.
• Comfortable working outdoors and within busy aquarium environments.
• Physically able to remain standing for extended periods and move throughout the property.
• Able to balance administrative responsibilities with visible operational leadership.

Skills Set

• Educaiton Management
• Marine education
• Conservation education
• Aquarium education
• Educational program management
• Educational program development
• Learning program evaluation
• Guest experience
• Marine interpretation
• Marine life education
• Conservation programming
• Team supervision
• Staff coaching
• Performance assessment
• Training delivery
• Training evaluation
• Public speaking
• Guest engagement
• School programs
• Educational materials
• AZA Standards
• Quality assurance
• KPI monitoring
• Guest surveys
• Program reporting
• Scheduling
• Event planning
• Administrative management
• Onboarding
• Performance management
• Colleague engagement
• Conflict resolution
• Guest complaint handling
• Cross-exposure programs
• Animal welfare awareness
• Standard Operating Procedures
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Sales coordination
• Public Relations coordination
• Marketing coordination
• Aquarium operations
• Stakeholder communication

Why Join Us

This role provides an opportunity to lead conservation education within a major aquarium environment while combining Hospitality service, learning development and team leadership. The position offers responsibility for educational strategy execution, colleague development, program evaluation and high-volume guest engagement, creating strong progression potential for professionals building a long-term career in aquarium education, conservation communication and experiential learning.

About the Company

Atlantis Resorts is part of Kerzner International and operates Atlantis, The Palm and Atlantis The Royal in Dubai. Its marine attractions combine aquarium experiences, conservation education and guest programming supported by specialist teams responsible for delivering accurate, engaging and memorable learning experiences.