Manager Solutions - Facilities Management

Transguard Group; Dubai; On-site; AED 391,000 - 670,000; Full time

Job summary

Transguard Group is seeking a highly skilled Manager - Solutions to lead the development and presentation of technical and commercial solutions for complex tenders within our Facilities Management division at the Dubai HQ in DAFZA.

You will assess scope, conduct site visits, draft responses to RFPs/RFTs, and present tailored proposals to customers while building strong relationships and guiding mobilizations after contract awards.

Qualifications

• Bachelor’s degree in engineering with mechanical or electrical focus.
• CFM certification is a plus.
• Minimum 3 years in a similar role and 7+ years in FM industry.
• Strong knowledge of FM processes, MEP systems, maintenance and cleaning standards, and local regulations.
• Proven ability to develop technical and commercial tender solutions.
• Excellent analytical and financial skills.
• Soft skills: customer service orientation, critical thinking, problem solving, collaboration, and project management.
• Hard skills: reporting, risk analysis, and SLA/KPI understanding.

Responsibilities

• Develop competitive pricing strategies aligned with quality and financial goals.
• Conduct financial analysis to identify cost saving opportunities and maximise profitability.
• Benchmark against industry standards to ensure competitive pricing.
• Conduct site visits to understand customer needs and project requirements.
• Identify and propose value-added services to enhance value proposition.
• Draft comprehensive responses to RFPs that meet customer requirements.
• Present technical solutions and proposals addressing customer needs.
• Build and maintain strong customer relationships and satisfaction.
• Lead mobilisations post contract award.

Skills

FM industry experience

Customer service

Critical thinking

Problem solving

Collaboration

Project management

Innovation & continuous improvement

Reporting

Risk analysis

SLA/KPI understanding

Technical solution development

FM Processes

MEP Systems

Maintenance standards

Local regulations

Analytical skills

Financial skills

Education

Bachelor’s degree in engineering – Mechanical/electrical

CFM Certification

Job description

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Manager - Solutions to join our Facilities Management team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

Scope:

Manager-Solutions is responsible for developing and presenting technical and commercial solution in response to complex RFP’s/RFT’s. this role involves assessing scope, conducting site visits and developing technical and commercial solutions.

• Develop competitive pricing strategies that ensure quality and align with financial goals.


• Conduct financial analysis to identify cost saving opportunities and maximize profitability.


• Conduct benchmarking against industry standards to ensure competitive and attractive pricing structures.

Customer:

• Conduct site visits to understand customer needs and project requirements.


• Identify and propose value add services that enhance the overall value proposition to customers.


• Draft comprehensive responses to RFP’s that meet customer requirements and expectations.


• Present technical solutions and proposals to customers, addressing their specific needs and concerns.


• Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.


• Lead mobilizations, if required, post winning the contract.

Process:

• Conduct thorough reviews of RFP’s to ensure scope compliance and identify key project requirements.


• Identify and coordinate with specialist resources needed for tender projects.


• Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc.


• Develop detailed technical presentations and documentations for tender submissions.


• Ensure all tender submissions adhere to internal quality standards and external regulatory requirements.


• Identify and include innovative solutions and technologies that enhance service offerings.


• Stay abreast of industry trends and best practices to continuously improve tender responses and solutions.


• Identify new service offerings that can differentiate the company from competitors.


• Provide feedback and insights to the operations team to refine and enhance service based on tender experiences.

Selection Criteria:

• Bachelor’s degree in engineering – (Mechanical/electrical discipline)


• CFM Certification is an added advantage.


• 3 years in the similar position and 7+ years in the FM industry


• Technical skills – Knowledge of FM Processes and methods, MEP Systems, Maintenance and cleaning standards, local regulations, proven experience in developing technical and commercial solutions, excellent analytical and financial skills,


• Soft Skills - Customer Service Orientation, Critical Thinking, Problem solving, ability to work collaboratively and manage complex projects, innovative mindset with a focus on continuous improvement and value creation.


• Hard Skills - Reporting skills, Risk analysis and mitigation planning, SLA/KPI understanding