Assistant Manager - Soft Services

Transguard Group; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Transguard Group is seeking an Assistant Manager - Soft Services in Dubai to lead the soft services division within Total Facilities Management. The role focuses on daily operations, budget monitoring and ensuring high service quality for clients and customers.

The candidate will supervise a team, ensure safety compliance, and coordinate with account managers to optimize resources and implement best practices for cleaning and facilities management.

Qualifications

• Bachelor’s degree in facilities management or equivalent.
• BICSc training certificate indicated in requirements.

Responsibilities

• Assist in planning and organizing daily cleaning schedules.
• Supervise and train cleaning staff to ensure quality work.
• Ensure all preventive maintenance and service requests are closed on target.
• Collaborate to develop cleaning procedures and best practices.
• Maintain records of attendance, performance and incidents.

Skills

Project management

Leadership

Safety compliance

Communication

Facility management

Education

Bachelor’s degree in facilities management

BICSc training

Tools

Cleaning equipment

Cleaning chemicals

Job description

Job Description:

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for an Assistant Manager - Soft Services to join our Total Facilities Management Team in Dubai.

Scope:

Assistant Facilities Manager. Soft Services is responsible for managing and supporting all division operations on a daily basis. The role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups.

Responsibilities:

Financial

• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.

Customer

• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.

Process

• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.

Innovation

• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.

Selection Criteria:

• 7 years or more in the field of Facility management in a managerial position.
• 2 years and more in Mall management in a managerial position.
• Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate.
• Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
• Good knowledge of cleaning procedures and methods.
• Proven project management skills.
• Proven experience leading continuous improvement projects-commercial and contract awareness.

Requirements: