Manager - Revenue Operations

Khazna Data Centers; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

Khazna Data Centers is seeking an experienced Revenue Operations Lead to manage and optimize our CRM and commercial systems across the business. You will configure CRM structures, pricing fields, workflows, and reporting frameworks to deliver clear, actionable insight for operations and leadership.

You will monitor pipeline governance, forecast accuracy, and stage-gate compliance; lead pipeline reviews with Sales and Commercial teams; and drive data governance, dashboards, and process automation

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field.
• 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations.
• Experience in data centers, telecommunications, infrastructure, technology, or similar industries is preferred.
• Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting.
• Proficiency in commercial reporting, dashboard development, data governance, and reporting controls.
• Skilled in process optimization, workflow management, stakeholder coordination, and user support.
• Advanced analytical, problem-solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI.
• Demonstrates key competencies in operational excellence, analytical thinking, attention to detail, planning, collaboration, continuous improvement, and stakeholder management.

Responsibilities

• Manage and administer Khazna's CRM and commercial systems to support operations.
• Configure CRM structures: opportunity stages, deal types, products, pricing, workflows, and reporting.
• Monitor pipeline governance, forecast accuracy, and stage-gate compliance.
• Lead pipeline review meetings with Sales and Commercial teams to identify risks and forecast changes.
• Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs.
• Establish data governance standards ensuring accuracy, completeness, consistency, and audit readiness.
• Monitor data quality through compliance tracking, scorecards, and reporting accuracy.
• Support integration of CRM with Finance, ERP, pricing, and BI systems to enable end-to-end visibility.
• Drive process standardization, workflow automation, and continuous improvement to enhance efficiency and scalability.
• Partner with cross-functional teams to improve CRM adoption via training and change management.

Skills

CRM management

Forecasting

Data governance

Process optimization

Stakeholder management

Reporting

Training and user support

Analytical thinking

Attention to detail

Education

Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field

Tools

Excel

Power BI

Job description

Job Description:

RESPONSIBILITIES

• Manage and administer Khazna's CRM and commercial systems, ensuring they support business operations effectively.
• Configure and maintain CRM structures, including opportunity stages, deal types, products, pricing fields, workflows, and reporting frameworks.
• Oversee pipeline governance by monitoring opportunity progression, pipeline health, forecast accuracy, and stage-gate compliance.
• Conduct regular pipeline review meetings with Sales and Commercial teams to identify risks, slippage, and forecast changes.
• Develop and maintain commercial dashboards, KPI reports, forecasting reports, and executive reporting packs.
• Establish and enforce commercial data governance standards, ensuring data accuracy, completeness, consistency, and audit readiness.
• Monitor data quality through compliance tracking, scorecards, and reporting accuracy measures.
• Support integration of CRM with Finance, ERP, contract management, pricing, and business intelligence systems to enable end-to-end commercial visibility.
• Drive process standardization, workflow automation, and continuous improvement to enhance operational efficiency, reporting, and system scalability.
• Partner with cross-functional teams to improve CRM adoption through training, user support, change management, and alignment of commercial reporting and governance.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or a related field.
• 6–8 years of experience in revenue operations, sales operations, CRM management, commercial operations, or business operations.
• Experience in data centers, telecommunications, infrastructure, technology, or similar industries is preferred.
• Strong expertise in CRM administration, commercial systems management, pipeline governance, and forecasting.
• Proficiency in commercial reporting, dashboard development, data governance, and reporting controls.
• Skilled in process optimization, workflow management, stakeholder coordination, and user support.
• Advanced analytical, problem-solving, communication, organizational, and reporting skills, including proficiency in Excel and Power BI.
• Demonstrates key competencies in operational excellence, analytical thinking, attention to detail, planning, collaboration, continuous improvement, and stakeholder management.