Manager - Quality & Excellence

Abu Dhabi Ports; Abu Dhabi; On-site; AED 240,000 - 420,000; Full time

Job summary

Abu Dhabi Ports seeks a Manager - Quality & Excellence to strengthen governance, enhance performance, and embed a culture of continuous improvement. You will develop and implement quality frameworks, lead cross-functional initiatives, and establish KPIs to drive organizational excellence.

The role supports senior management with quality insights and ensures compliance with international standards. The ideal candidate brings a Bachelor's degree in a relevant field, professional certifications in

Qualifications

• Bachelor's degree in Business Administration, Engineering, or Quality Management.
• Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.
• Strong English proficiency; Arabic an advantage.

Responsibilities

• Develop and enhance quality management and business excellence frameworks.
• Lead continuous improvement initiatives and process optimization across functions.
• Establish and monitor quality KPIs, performance indicators, and improvement metrics.
• Conduct process reviews, quality assessments, and internal audits to identify gaps.
• Identify process inefficiencies and recommend practical solutions.
• Standardize and maintain SOPs, policies, and governance documentation.
• Support the implementation and effectiveness of Quality Management Systems (QMS).
• Lead root-cause analysis and corrective action initiatives.
• Facilitate cross-functional improvement programs and ensure sustained actions.
• Prepare quality and business excellence reports for senior management.

Skills

English proficiency

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration, Engineering, or Quality Management

Job description

The Manager - Quality & Excellence will play a pivotal role in strengthening governance, enhancing performance, and embedding a culture of continuous improvement. This role involves developing and implementing quality frameworks, leading cross-functional improvement initiatives, and establishing key performance indicators. The successful candidate will drive organizational excellence, support senior management with quality insights, and ensure compliance with international standards.

Responsibilities

• Develop and enhance quality management and business excellence frameworks.
• Lead continuous improvement initiatives and process optimization across functions.
• Establish and monitor quality KPIs, performance indicators, and improvement metrics.
• Conduct process reviews, quality assessments, and internal audits to identify gaps.
• Identify process inefficiencies and recommend practical solutions.
• Standardize and maintain SOPs, policies, and governance documentation.
• Support the implementation and effectiveness of Quality Management Systems (QMS).
• Lead root-cause analysis and corrective action initiatives.
• Facilitate cross-functional improvement programs and ensure sustained actions.
• Prepare quality and business excellence reports for senior management.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or Quality Management.
• Relevant professional certification in quality or operational excellence is preferred.
• Lean Six Sigma, EFQM, or ISO Lead Auditor certifications are highly desirable.
• Strong professional proficiency in English, with Arabic as an advantage.
• Minimum 7 years of experience in quality, business excellence, or process management.
• Experience leading cross-functional improvement initiatives is an asset.
• Strong knowledge of Quality Management Systems and process improvement methodologies.
• Practical experience with Lean, Six Sigma, or similar frameworks.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to translate process findings into practical improvement actions.