Manager Food Safety & Quality (tmart)

Delivery Hero; Dubai; On-site; AED 200,000 - 260,000; Full time

Job summary

Delivery Hero in Dubai seeks a Food Safety & Quality Manager to lead compliance with group policies and drive 30‑minute grocery delivery operations. You will oversee local training, document control, and supplier quality across the tMart concept in the region.

You will monitor HACCP, collaborate with local authorities, manage recalls, and report KPIs to stakeholders while ensuring health & safety across operations.

Qualifications

• Degree/experience in food science or related field.
• 5 years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery, foodservice or manufacturing environment.
• Fluent proficiency in Arabic and English (both mandatory).
• Proven HACCP knowledge and H&S standards.
• Experience leveraging technology to drive process improvements.
• Program management and experience of managing program change across multiple store locations.
• Knowledge of local/regional food laws and regulations and food trading standards.
• Experience interacting and engaging with authorities.
• Exceptional organisational skills.
• Self-motivated with attention to detail, deadlines and reporting.

Responsibilities

• Collaborate with other departments locally and centrally to achieve business objectives.
• Ensure that all employees receive the designated food safety & quality training and localise training materials and procedures.
• Investigate reports of food safety and quality issues at store level and vendor/supplier level.
• Support in the development and rollout of a serious customer complaint escalation process locally.
• Communicate allegations of food poisoning or regulatory visits to stores and relevant parties and arrange initial responses.
• Liaise with Local Authority enforcement officers in cases of informal or legal action.
• Manage withdrawals and recalls of products and serious incidents.
• Ensure compliance with local food safety authority enforcement actions.
• Monitor regulatory developments with potential impact and initiate internal measures.
• Highlight procedures needing review due to operational or regulatory changes.
• Provide technical support on food safety and quality management.

Skills

Food safety management

HACCP knowledge

Regulatory compliance

Arabic & English bilingual

Program management

Education

Degree in food science or related field

Job description

Were looking for a Food Safety & Quality Manager to join the team and focus on growing our own Grocery Store tMart which is the regions first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait UAE Qatar Jordan Bahrain Egypt Oman and Iraq!
This role will be driving the implementation and continuous compliance monitoring of the technical requirements and procedures outlined in the Group Food Safety Policy and Food Safety Manual in the local market.

• Collaborate with other departments locally and centrally in order to achieve business objectives.
• Ensure that all employees receive the designated food safety & quality training. Localise and create of training materials templates procedures
• Investigate reports of food safety and quality issues at store level and vendor/supplier level
• Support in the continued development and rollout of a serious customer complaint escalation process locally
• Communicate the receipt of any allegations of food poisoning foreign bodies or local authority department visits to stores and any other interested parties and arrange initial responses
• Liaise between Local Authority Enforcement Officers in cases of informal or legal action
• Management for withdrawals and recalls of products and serious incidents
• Ensure that all local food safety authority enforcement action is complied with
• Ensure adherence to legislative food safety requirements
• Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly
• Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally
• Provide technical support where required on food safety and quality management
• Manage food safety and quality of product assortment (own branded and private label) external laboratory testing preparing and reviewing documentation for food product (product specification and product approvals labelling nutritional information supplier information requests and audits) Mystery shopper and product sampling at store level
• Analyse customer complaint trends and indicators. Contribute to the continuous development of food safety KPIs monitor analyze and report on these to the relevant business stakeholders to support management review and ensure food safety objectives are met
• Health & Safety
• Ensure that H&S risk assessments are in place for any existing and new processes within store operations and that the control measures are being implemented properly
• Design and implement the H&S inspection programme and be involved in audits and the close-out of corrective actions
• Develop communication processes to keep staff and management informed of H&S priorities
• Lead investigations into accidents and other reports (e.g. near misses)
• Work with local operations and central team to ensure that there is a suitable maintenance plan to safeguard H&S
• Develop and deliver H&S training and maintain competency records for staff

Qualifications

• Degree/experience in food science or related field
• 5 years of experience managing Food Safety and Quality/ Health and Safety in a large scale retail grocery foodservice or manufacturing environment
• Fluent proficiency in Arabic and English (both are mandatory)
• Proven HACCP knowledge and H&S Standards
• Experience leveraging technology to drive process improvements.
• Program management and experience of managing program change across multiple store locations
• Knowledge of food safety of local/regional laws and regulations and food trading standards
• Experience interacting and engaging with Authorities
• Exceptional organisational skills
• Self-motivated with critical attention to detail deadlines and reporting

Remote Work

No

Employment Type

Full-time