Manager – Donor Operations

Downtown Women's Center; Dubai; Hybrid; AED 293,000 - 313,000; Full time

Job summary

A nonprofit organization in Dubai seeks a Donor Operations Manager to optimize fundraising processes, manage donor relationships, and supervise the Donor Database Administrator. Candidates should have at least 3 years in fundraising, strong analytical skills, and proficiency in CRM systems. The role includes reporting to the Director of Individual Giving. This full-time position offers $80,000-$85,000/year.

Qualifications

• Minimum of 3 years experience in fundraising, marketing, or communications.
• Experience supervising staff for at least 1 year.
• Detail-oriented and self-starter able to meet goals and deadlines.

Responsibilities

• Implement data entry standards and processes.
• Prepare reports on donor engagement and fundraising activities.
• Manage donor stewardship process and communications.

Skills

Data Analysis and Tracking

Written and Verbal Communication

Relationship Building

Project Management

Multitasking and Problem Solving

Donor Relations and Stewardship

API integration/database migration

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office Suite (Excel)

CRM Software

Job description

Overview

The Donor Operations Manager is a detail-oriented, data-driven, and solutions-focused professional who brings both enthusiasm and strategic thinking to the role. This position oversees the operational functions of the Individual Giving team, with a focus on streamlining processes, optimizing workflows, and ensuring the efficient and effective delivery of projects at the Downtown Women’s Center. Reporting to the Director of Individual Giving, the Manager plays a key role in cultivating and stewarding donor relationships, supporting the Director of Individual Giving in the development of fundraising appeals and donor communications, and ensuring that donor information and fundraising activities are accurately tracked. Successful candidates are comfortable working with donor management systems, engaging in regular communication with donors, and crafting compelling messages and campaigns to attract, retain, and upgrade donors. The Manager will supervise the Donor Database Administrator.

Essential Functions

Administrative

• Implement data entry standards and processes in coordination with the Finance Team, Development Team, and Donor Database Administrator.
• Prepare regular reports on donor engagement and other fundraising activities for the Development Committee, Board of Directors, Director of Individual Giving, and Chief Development Officer.
• Track and monitor KPI’s in partnership with the Director of Individual Giving and Chief Development Officer.
• Track donor interactions and follow-up tasks in CRM database.
• Build and update donor profiles.
• Serve as lead administrator for all fundraising technology, including Bloomerang (CRM) and GiveButter (payment processor).

Donor Stewardship and Cultivation

• Ensure that all gifts are acknowledged in a timely manner in compliance with charitable giving regulations.
• Manage donor stewardship process from start to finish, ensuring donors receive timely and relevant communications in appreciation of their gifts.
• Collaborate with other members of the development team to plan events, communications, and activities to thank and acknowledge donors, volunteers, and other partners.
• Draft copy for thank you letters, social media and email, and other donor stewardship materials.
• Host tours of the Downtown Women’s Center to deepen engagement with new and existing donors.

Annual Fund (Direct Mail, Monthly Giving, Digital Campaigns)

• Support the Individual Giving Director in executing a strategic vision and plan for attracting new donors and retaining and upgrading existing donors.
• Collaborate with the Communications Team to develop a calendar and strategy for creating data-driven, targeted direct mail and digital campaigns.
• Develop and launch a strategy to grow DWC’s monthly giving program.
• Develop and maintain prospect and outreach lists for targeted fundraising strategies.

Supervise the Donor Database Administrator

Delegate tasks, monitor workloads, and support team members in their professional development and growth.

Serve as a key leader on the development team by engaging in thought partnership and problem solving with the Director of Institutional Giving and Chief Development Officer.

Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills and Qualifications

• Data Analysis and Tracking
• Written and Verbal Communication
• Relationship Building
• Project Management
• Multitasking and Problem Solving
• Donor Relations and Stewardship
• API integration/database migration

Supervisory Responsibility

This position supervises the Donor Database Administrator.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary. The employee must be able to lift and carry items weighing up to 25 pounds.

Position Type and Expected Hours of Work

This is a full-time, exempt position. Office hours are 9:00 am to 5:30 pm with the flexibility to work evenings and weekends when necessary.

Travel

No travel is expected for this position.

Ability to Work Remotely

Hybrid- The Manager is expected to work on-site 2–3 days per week (or more as needed), based on business needs and at the discretion of the Director.

Required Education, Experience, and Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 3 years experience needed in fundraising, marketing, or communications. Minimum of 1 year experience supervising staff.
• Detail-oriented, highly organized self-starter able to work independently, set and meet goals and deadlines
• Proficient in MS Office Suite, particularly Excel
• Experience working in a CRM; experience managing a database preferred
• Strong quantitative skills; experience analyzing data preferred
• Understanding of donor relations and nonprofit fundraising principles and practices
• Experience managing donor relationships, a plus
• Good at following systems and procedures, while also refining them to create a more efficient process
• Strong multitasking and problem-solving skills; ability to maintain composure in a fast-paced environment.
• Demonstrated record as a successful team player, including the ability to develop and maintain a goal-oriented, positive attitude and good sense of humor
• Compassion and understanding of the Center’s unique approach to service provision
• Strong work ethic.
• Professional attitude; team- and service-oriented, friendly, and positive.
• Cultural humility.
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.

Pay Range

$80,000-$85,000/year

Work Authorization/Security Clearance

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.