Manager - Contact Centre CXC - RBG - Direct Banking Center Client Experience And Conduct Group

Mashreq; Dubai; Presencial; AED 180.000 - 300.000; Jornada completa

Descripción de la vacante

Mashreq in Dubai is seeking an experienced Manager for its Contact Centre to drive customer satisfaction and oversee a team of UAE National staff. The role emphasizes leadership and operational excellence within a dynamic financial services environment.

You will provide decisive leadership, set high performance standards, coach agents, and collaborate with cross-functional teams to ensure an exceptional customer experience.

Formación

• Leadership experience in a contact center or service environment.
• Proven ability to drive performance and customer satisfaction.

Responsabilidades

• Oversee a dedicated UAE National team in the Mashreq Contact Centre.
• Provide leadership and guidance to deliver exceptional customer experiences.
• Drive high performance and customer satisfaction metrics.

Conocimientos

Leadership experience

Customer service management

Descripción del empleo

Job Description:

At Mashreq, we are looking for an experienced and passionate Manager to join our Contact Centre team. This role is crucial in driving customer satisfaction and maintaining high-performance standards. The Manager will oversee a dedicated team of UAE National staff, providing leadership and guidance to ensure an exceptional customer experience. This is an exciting opportunity to make a real impact and contribute to the success of our Contact Centre in CXCG