Contact Centre Manager - Lead CX Excellence

Mashreq; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreq in Dubai is seeking an experienced Manager for its Contact Centre to drive customer satisfaction and oversee a team of UAE National staff. The role emphasizes leadership and operational excellence within a dynamic financial services environment.

You will provide decisive leadership, set high performance standards, coach agents, and collaborate with cross-functional teams to ensure an exceptional customer experience.

Qualifications

• Leadership experience in a contact center or service environment.
• Proven ability to drive performance and customer satisfaction.

Responsibilities

• Oversee a dedicated UAE National team in the Mashreq Contact Centre.
• Provide leadership and guidance to deliver exceptional customer experiences.
• Drive high performance and customer satisfaction metrics.

Skills

Leadership experience

Customer service management

Job description

Mashreq in Dubai is seeking an experienced Manager for its Contact Centre to drive customer satisfaction and oversee a team of UAE National staff. The role emphasizes leadership and operational excellence within a dynamic financial services environment.

You will provide decisive leadership, set high performance standards, coach agents, and collaborate with cross-functional teams to ensure an exceptional customer experience.