Manager Consumer & Market Insights

Confidential; United Arab Emirates; On-site; AED 240,000 - 420,000; Full time

Job summary

Confidential is seeking a Manager – Consumer & Market Insights in Dubai to lead research programs, partner with senior stakeholders, and translate data and market feedback into actionable recommendations shaping strategy.

The role focuses on understanding customers, categories, and competitive landscape to ensure insights drive smarter business decisions across the organization.

Qualifications

• Experience leading consumer insights and market research programs across multiple markets.
• Strong skills in study design, sampling, surveys, data analysis and insight generation.
• Ability to translate research outputs into actionable business recommendations.

Responsibilities

• End-to-end ownership of research initiatives across business units with quality and strategic alignment.
• Lead quantitative and qualitative projects including brand tracking and customer studies.
• Translate insights into clear implications and practical next steps for leaders.

Skills

End-to-end research

Research design

Insight translation

Stakeholder partnership

Agency & partner management

Knowledge systems

Insight communication

Education

Bachelor's degree

Master's degree

Job description

Job Title: Manager – Consumer & Market Insights

Location: Dubai, UAE

About the Role

We're looking for a Manager – Consumer & Market Insights to lead research and intelligence initiatives across the business. You'll drive research programs, partner with senior stakeholders, and turn data, feedback, and market signals into clear, actionable recommendations that shape strategy and performance.

This role sits at the center of how we understand our customers, categories, and competitive landscape ensuring insights are accessible, relevant, and used to make smarter business decisions.

Key Responsibilities

• End-to-end research ownership – Manage research and insight initiatives across multiple business units, maintaining high standards of quality and alignment with strategic priorities.
• Research design & leadership – Lead quantitative and qualitative projects including brand tracking, customer studies, market assessments, and ad hoc investigations.
• Insight translation – Convert complex research outputs, customer feedback, behavioral data, and market trends into sharp insights, clear implications, and practical next steps.
• Stakeholder partnership – Work with senior leaders to identify knowledge gaps, frame business questions, prioritize research needs, and drive action from findings.
• Agency & partner management – Oversee external research agencies from scoping and briefing to methodology validation, quality assurance, timelines, and budget control.
• Knowledge systems – Build processes that make research outputs easy to find, reuse, and apply across the organization.
• Insight communication – Create compelling insight narratives, executive presentations, dashboards, and recommendations that link customer understanding to business outcomes.

What We're Looking For

• Bachelor's or Master's degree in Business, Marketing, Economics, Statistics, Analytics, Psychology, Social Sciences, Engineering, or an MBA from a recognized institution is preferred.
• 5 to 8 years of experience in consumer insights, market research, customer intelligence, analytics, strategy, or research consulting. Retail or consumer facing experience is strongly preferred.
• Deep understanding of research methodologies, both quantitative and qualitative, including study design, sampling, survey development, moderation, data analysis, and insight generation. Strong exposure to qualitative research is a plus.
• Proven experience managing multi market research programs, customer feedback systems, competitive intelligence, or insight led projects.
• Skilled at bringing together information from different sources, including research studies, customer feedback, behavioral data, market data, competitor activity, and internal context, and turning it into clear, decision ready insights.
• Proven ability to manage projects and external partners, set clear briefs, review methodologies, ensure quality, and deliver work on time and within budget.