Manager – Client Relations (FM Manager)- Arabic speaker

Ejadah; Abu Dhabi; On-site; AED 223,200 - 279,000; Full time

Job summary

Ejadah in Abu Dhabi is looking for a Manager in Client Relations. The successful candidate will manage onsite client relations, ensuring adherence to service quality and customer satisfaction. A diploma or degree in Engineering is required, alongside 6-8 years of facilities management experience, ideally with 2-3 years in a managerial role. Key skills include leadership, planning, and effective communication. The position supports business growth and operational excellence.

Qualifications

• 6-8 years of experience in facilities management, with 2-3 years in a managerial role.
• For diploma holders: 10-12 years of experience in a similar role, with 5 years in a managerial role.

Responsibilities

• Effectively manage onsite client relations for assigned accounts.
• Monitor and maintain client satisfaction and quality standards.
• Lead account teams to ensure service delivery standards are met.
• Prepare and provide technical/performance reports for Operations.

Skills

Planning skills

Analytical skills

Negotiating skills

Communication skills in English

Leadership

Customer service orientation

Collaboration

Education

Diploma in Engineering or Graduate in Engineering

MBA (added advantage)

Job description

Manager – Client Relations (FM Manager)- Arabic speaker

Responsibilities

• Effectively plan and manage onsite client relations, ensuring quality of service delivery as per client SLAs and QHSE standards for assigned client accounts through various FM activities, while focusing on profitability and maximum customer satisfaction.
• Manage individual client accounts, planning and allocating all resources to achieve effective manpower utilization and meet or exceed customer requirements and expectations, and implement appropriate standards and controls for efficient operations.
• Adhere to SLAs and QHSE standards/targets.
• Maintain account revenue and profitability.
• Track customer satisfaction scores.
• Track quality inspection scores.
• Maintain effective communication with suppliers, Operations, and clients to resolve enquiries and manage expectations professionally.
• Use appropriate communication channels.
• Lead the account teams—both in‑house and supplier staff—to ensure service delivery meets accepted standards, while upholding employee motivation, teamwork, grooming standards, staff performance & development, and client interactions.
• Monitor employee satisfaction scores and attrition rates.
• Support the Section Head in business development activities within the client account to enhance revenue and profitability.
• Target revenue growth.
• Prepare and provide timely technical/performance reports for the Operations department as per QMS requirements, ensuring accurate and timely information for senior management decision‑making.
• Ensure accurate and on‑time reports.
• Support Operations & Mobilization teams in ensuring accuracy of supplier invoices to facilitate timely payments to suppliers.
• Ensure timely payments to suppliers.

Qualifications

• Diploma in Engineering or Graduate in Engineering (MBA an added advantage).
• 6‑8 years of experience in facilities management, with 2‑3 years in a managerial role.
• For diploma holders: 10‑12 years of experience in a similar role, with 5 years in a managerial role.
• Planning, analytical, negotiating, communication, and presentation skills in English.
• Leadership, result orientation, effective communication, customer service orientation, networking skills, collaboration, and teamwork.