Luxury Hotel Concierge – Elevate Guest Experience

W Hotels; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

W Hotels Dubai is looking for a Guest Services Associate to assist guests with requests for transportation, reservations, and other services, and to provide information on local amenities and events. You will coordinate with various departments to ensure guest satisfaction and maintain service standards.

Applicants should have a high school diploma or GED. This full-time, on-site position in West Crescent, Dubai offers an opportunity to join a global hospitality brand that values guest

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with other departments to resolve issues.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Follow all company policies, maintain professional appearance, protect assets, and support team goals.

Education

High school diploma or G.E.D.

Job description

W Hotels Dubai is looking for a Guest Services Associate to assist guests with requests for transportation, reservations, and other services, and to provide information on local amenities and events. You will coordinate with various departments to ensure guest satisfaction and maintain service standards.

Applicants should have a high school diploma or GED. This full-time, on-site position in West Crescent, Dubai offers an opportunity to join a global hospitality brand that values guest