Luxury Guest Relations Supervisor - Russian Speaker

RIXOS; Ras Al Khaimah; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Duty Meals provided

Vacation tickets

Medical Insurance Provided

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah, United Arab Emirates, is seeking a Guest Relations Supervisor fluent in Russian to lead the guest relations team. This full-time, permanent role focuses on delivering exceptional guest experiences, supervising daily operations, and mentoring staff within a luxury hospitality setting.

Ideal candidates possess supervisory experience in luxury hotels, strong leadership and communication skills, and the ability to coordinate across departments to ensure

Qualifications

• Experience in guest relations, concierge, or front office roles; supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent guest service orientation with problem-solving abilities.
• English fluency; other languages a plus.

Responsibilities

• Supervise and support the Guest Relations team to ensure seamless service and high guest care standards.
• Handle VIP arrivals, departures, and special requests to create memorable experiences.
• Monitor guest satisfaction and address inquiries or complaints promptly.
• Coordinate with Front Office, Housekeeping, F&B, and other departments for personalized guest experiences.
• Train, coach, and mentor Guest Relations Agents for service excellence.

Job description

Rixos Bab Al Bahr in Ras Al Khaimah, United Arab Emirates, is seeking a Guest Relations Supervisor fluent in Russian to lead the guest relations team. This full-time, permanent role focuses on delivering exceptional guest experiences, supervising daily operations, and mentoring staff within a luxury hospitality setting.

Ideal candidates possess supervisory experience in luxury hotels, strong leadership and communication skills, and the ability to coordinate across departments to ensure