Luxury Guest Relations Concierge (VIP Experience)

Rixos Hotels; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Job summary

Rixos Hotels is seeking a Guest Relations Agent to deliver personalized service for VIP arrivals, in-house guest engagement, and seamless guest journeys. You will support VIP check-in/check-out, handle guest requests, and coordinate special arrangements with multiple departments to ensure exceptional luxury experiences.

Previous experience in Guest Relations or Front Office in luxury settings is preferred; German and Russian language skills are advantageous for guest interactions.

Qualifications

• Experience in Guest Relations/Front Office in luxury hotels or resorts.
• Fluency in German and Russian preferred.

Responsibilities

• Prepare and coordinate VIP arrivals, room allocation, amenities, and special requests.
• Assist VIP check-in/check-out, including in-room orientation when required.
• Maintain guest profiles and records in OPERA.
• Handle guest requests and complaints with timely follow-up and service recovery.
• Coordinate VIP amenities, celebrations, transport, and other arrangements.
• Liaise with Housekeeping, F&B, and other departments to ensure smooth guest experiences.
• Maintain guest service standards and daily operational follow-up.

Skills

Guest relations

Front Office

German language

Russian language

OPERA PMS

Tools

OPERA PMS

Job description

Rixos Hotels is seeking a Guest Relations Agent to deliver personalized service for VIP arrivals, in-house guest engagement, and seamless guest journeys. You will support VIP check-in/check-out, handle guest requests, and coordinate special arrangements with multiple departments to ensure exceptional luxury experiences.

Previous experience in Guest Relations or Front Office in luxury settings is preferred; German and Russian language skills are advantageous for guest interactions.