Luxury Guest Experience Lead (Founding Team)

SO/ Hotels & Resorts; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel brand in Ras Al Khaimah is seeking an experienced manager for VIP services and guest relations. The ideal candidate will oversee VIP arrivals, ensure exceptional guest experiences, and lead a passionate team. Applicants should hold a degree in Hospitality Management and have at least 3 years of relevant experience. This role offers the chance to join an innovative team committed to excellence in hospitality and provides competitive compensation with opportunities for professional growth.

Benefits

Competitive package

Development opportunities

Qualifications

• Minimum 3 years in guest relations or front office management.

Responsibilities

• Manage VIP arrivals, departures, and special requests.
• Address guest concerns and resolve issues promptly.
• Supervise and train guest relations team members.
• Monitor guest satisfaction scores and feedback trends.
• Ensure service delivery aligns with brand expectations.

Skills

Excellent interpersonal and communication skills

Proficiency in hospitality software systems

Education

Degree in Hospitality Management or related field

Job description

A luxury hotel brand in Ras Al Khaimah is seeking an experienced manager for VIP services and guest relations. The ideal candidate will oversee VIP arrivals, ensure exceptional guest experiences, and lead a passionate team. Applicants should hold a degree in Hospitality Management and have at least 3 years of relevant experience. This role offers the chance to join an innovative team committed to excellence in hospitality and provides competitive compensation with opportunities for professional growth.