Luxury Front Desk Receptionist: VIP Guest Experience

WhiteCrow Research Pvt. Ltd.; United Arab Emirates; On-site; AED 78,000 - 134,000; Full time

Job summary

WhiteCrow Research Pvt. Ltd. is sourcing for a Receptionist for a luxury hotel in the UAE. The ideal candidate has prior front-office experience in high-end hospitality and can engage guests professionally upon arrival.

Fluent English is required, with an additional language at C1 level considered a strong plus. The role involves coordinating with multiple departments, handling reservations, and ensuring guest privacy and accuracy in records.

Qualifications

• Previous experience as a Receptionist, Front Desk Agent, Guest Service Agent, Guest Relations Agent, or similar front-office professional.

Responsibilities

• Welcoming and professionally engaging guests upon arrival.
• Completing check-in and check-out procedures accurately and efficiently.
• Providing personalized service to luxury, VIP, and international guests.
• Managing guest requests, questions, complaints, and service-recovery situations.
• Handling reservations, room allocations, billing, and guest profiles accurately.
• Coordinating with Housekeeping, Concierge, Bell Desk, Reservations, Guest Relations, and other hotel departments.
• Maintaining accurate records in the property-management system.
• Communicating hotel facilities, services, policies, and local information clearly.
• Identifying opportunities to enhance the guest experience and promote hotel services.

Skills

Guest service

Interpersonal skills

Communication skills

Multicultural awareness

Flexibility

Job description

WhiteCrow Research Pvt. Ltd. is sourcing for a Receptionist for a luxury hotel in the UAE. The ideal candidate has prior front-office experience in high-end hospitality and can engage guests professionally upon arrival.

Fluent English is required, with an additional language at C1 level considered a strong plus. The role involves coordinating with multiple departments, handling reservations, and ensuring guest privacy and accuracy in records.