Luxury Front Desk Intern: Global Guest Experience

IHG Hotels & Resorts; Fujairah City; On-site; AED 13,000 - 26,000; Full time

Job summary

The InterContinental Fujairah Resort, part of IHG Hotels & Resorts, invites you to join as a Front Office Intern. You will gain hands-on experience in front desk services, telephone operations, and bell desk activities while delivering warm, professional guest service.

You'll support arrivals and departures, handle inquiries, and coordinate with hotel departments to ensure memorable experiences. A positive attitude, strong communication, and willingness to learn are essential.

Qualifications

• Previous experience/on job training in a similar role.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Positive attitude, strong attention to detail, and eagerness to learn.
• Willingness to work flexible shifts, including weekends and public holidays, according to hotel operational requirements.

Responsibilities

• Welcome guests warmly and assist with check-in, check-out, registration, and general front desk operations under supervision.
• Answer incoming telephone calls professionally, direct calls to the appropriate departments, handle inquiries, and relay messages accurately.
• Assist guests with luggage handling, delivery, storage, and collection during arrivals and departures.
• Escort guests to their rooms when required and provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest requests and inquiries, ensuring guest satisfaction and escalating complaints or concerns to the supervisor.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations and efficient guest service.
• Maintain accurate records, including guest requests, telephone messages, luggage logs, and shift handover information.
• Maintain professional grooming, follow hotel policies and safety procedures, and ensure the front desk, lobby, and bell desk areas remain clean and organized.

Job description

The InterContinental Fujairah Resort, part of IHG Hotels & Resorts, invites you to join as a Front Office Intern. You will gain hands-on experience in front desk services, telephone operations, and bell desk activities while delivering warm, professional guest service.

You'll support arrivals and departures, handle inquiries, and coordinate with hotel departments to ensure memorable experiences. A positive attitude, strong communication, and willingness to learn are essential.