Guest Service Agent | IHG Rewards Pro at Resort

IHG Hotels & Resorts; Fujairah City; On-site; AED 42,000 - 66,000; Full time

Job summary

InterContinental Fujairah Resort is seeking a Guest Service Agent to be the first point of contact for guests, ensuring a polished and memorable stay. You will check guests in and out, answer inquiries, and coordinate with other departments to meet guest needs.

The role requires a friendly, professional demeanor, strong communication skills, and the ability to upsell and handle requests efficiently. Proficiency in Opera PMS and at least 1 year in Front Office or Guest Services is preferred.

Qualifications

• Minimum 1 year of Front Office or Guest Service experience.
• Proficiency in Opera PMS or similar hotel systems.
• Fluent in English; Arabic or other languages is an advantage.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Check guests in/out, issue keys and provide hotel information.
• Record and process guest requests, questions or concerns.
• Upsell rooms to maximize hotel revenue where possible.
• Handle cash and credit card transactions accurately.
• Maintain security and confidentiality of guest information.
• Coordinate with other departments to ensure quality service.
• Follow health, safety and emergency procedures.

Skills

Fluent English

Customer service

Communication

Teamwork

Professional appearance

Under pressure

Education

Diploma or degree in Hospitality Management, Tourism, or related field

Tools

Opera PMS

Job description

InterContinental Fujairah Resort is seeking a Guest Service Agent to be the first point of contact for guests, ensuring a polished and memorable stay. You will check guests in and out, answer inquiries, and coordinate with other departments to meet guest needs.

The role requires a friendly, professional demeanor, strong communication skills, and the ability to upsell and handle requests efficiently. Proficiency in Opera PMS and at least 1 year in Front Office or Guest Services is preferred.