Front Office Intern at InterContinental Fujairah Resort

IHG Hotels & Resorts; Fujairah City; On-site; AED 13,000 - 26,000; Full time

Job summary

The InterContinental Fujairah Resort, part of IHG Hotels & Resorts, invites you to join as a Front Office Intern. You will gain hands-on experience in front desk services, telephone operations, and bell desk activities while delivering warm, professional guest service.

You'll support arrivals and departures, handle inquiries, and coordinate with hotel departments to ensure memorable experiences. A positive attitude, strong communication, and willingness to learn are essential.

Qualifications

• Previous experience/on job training in a similar role.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Positive attitude, strong attention to detail, and eagerness to learn.
• Willingness to work flexible shifts, including weekends and public holidays, according to hotel operational requirements.

Responsibilities

• Welcome guests warmly and assist with check-in, check-out, registration, and general front desk operations under supervision.
• Answer incoming telephone calls professionally, direct calls to the appropriate departments, handle inquiries, and relay messages accurately.
• Assist guests with luggage handling, delivery, storage, and collection during arrivals and departures.
• Escort guests to their rooms when required and provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest requests and inquiries, ensuring guest satisfaction and escalating complaints or concerns to the supervisor.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations and efficient guest service.
• Maintain accurate records, including guest requests, telephone messages, luggage logs, and shift handover information.
• Maintain professional grooming, follow hotel policies and safety procedures, and ensure the front desk, lobby, and bell desk areas remain clean and organized.

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

The Front Office Intern supports the daily operations of the Front Office Department, gaining practical experience in front desk services, telephone operations, and bell desk activities. The role focuses on delivering warm, professional, and efficient guest service while assisting with guest arrivals and departures, handling telephone inquiries, managing luggage, and coordinating guest requests with other hotel departments.

The intern is expected to maintain the hotel’s service standards, demonstrate a positive attitude, and contribute to creating a welcoming and memorable guest experience.

Some of your main role responsibilities are:

• Welcome guests warmly and assist with check-in, check-out, registration, and general front desk operations under supervision.
• Answer incoming telephone calls professionally, direct calls to the appropriate departments, handle inquiries, and relay messages accurately.
• Assist guests with luggage handling, delivery, storage, and collection during arrivals and departures.
• Escort guests to their rooms when required and provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest requests and inquiries, ensuring guest satisfaction and escalating complaints or concerns to the supervisor.
• Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations and efficient guest service.
• Maintain accurate records, including guest requests, telephone messages, luggage logs, and shift handover information.
• Maintain professional grooming, follow hotel policies and safety procedures, and ensure the front desk, lobby, and bell desk areas remain clean and organized.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience/On job training in a similar position
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment and as part of a team.
• Positive attitude, strong attention to detail, and eagerness to learn.
• Willingness to work flexible shifts, including weekends and public holidays, according to hotel operational requirements.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

We are an equal opportunity employer.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.