Luxury Front Desk Guest Service Agent – Growth & Perks

InterContinental Hotels Group; Dubai; On-site; AED 39,000 - 61,000; Full time

Benefits offered by this job

Staff discounts

Training programs

Career growth opportunities

Job summary

InterContinental Dubai Marina Hotel & Residences invites you to join as a Guest Service Agent. You’ll welcome guests, handle check-ins/outs, and ensure a smooth experience across departments in a vibrant luxury setting.

Ideal candidates have 1–2 years in guest services, strong English communication, and a polished appearance. Rotating shifts and a collaborative team culture are part of daily life, with staff discounts and training opportunities provided.

Qualifications

• 1–2 years in a similar role or guest services background.
• Strong interpersonal and English communication skills; extra languages are a plus.
• Willingness to work rotating shifts and flexible hours; presentable appearance.
• Excellent communication across in-person, phone and written interactions.

Responsibilities

• Welcome guests in a warm, friendly, and professional manner.
• Check-in and check-out procedures per hotel standards.
• Verify guest information, process payments, and issue room keys.
• Respond promptly to inquiries, requests, and complaints with timely resolutions.
• Provide accurate information about hotel facilities, services, promotions, and local attractions.
• Handle room reservations, amendments, cancellations, and special requests.
• Coordinate with Housekeeping, Engineering, F&B, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and update the PMS.
• Process cash, card and other payments following hotel policies.
• Answer calls professionally and direct as required.
• Upsell hotel rooms, facilities, and services where appropriate.
• Keep front desk and lobby clean, organized, and welcoming.
• Follow hotel policies and brand standards; maintain guest confidentiality.

Skills

Interpersonal skills

English communication

Team player

Job description

InterContinental Dubai Marina Hotel & Residences invites you to join as a Guest Service Agent. You’ll welcome guests, handle check-ins/outs, and ensure a smooth experience across departments in a vibrant luxury setting.

Ideal candidates have 1–2 years in guest services, strong English communication, and a polished appearance. Rotating shifts and a collaborative team culture are part of daily life, with staff discounts and training opportunities provided.