Luxury F&B Operations Coordinator

Anantara Hotels & Resorts

Dubai

On-site

AED 30,000 - 54,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Anantara Downtown Dubai is seeking a dedicated hospitality professional to join our team, delivering warm, professional service in a luxury setting. You will work with colleagues to ensure timely service and the smooth running of the operation, adhere to all hotel policies and SOPs, and handle every guest interaction in a friendly, professional manner.

You will understand reservation policies, be familiar with restaurant and hotel services, liaise with guests to gather feedback, prepare monthly

Responsibilities

To work as part of a team with colleagues to ensure timely service and the smooth running of the operation.
To understand and adhere to all hotel policies and Standard Operating Procedures (SOPs) with regard to guest service, operational procedures, personal discipline, and grooming standards.
To ensure every guest interaction is handled in a friendly, professional, and welcoming manner.
To maintain professional telephone etiquette and have a thorough understanding of reservation policies and procedures.
To be fully familiar with the services and facilities offered within the restaurant and throughout the hotel.
To liaise with guests regarding their comments and feedback, compile the feedback, and share it with the entire department for continuous improvement.
To prepare monthly reports and any other reports as required by management.
To closely monitor and prepare departmental attendance and overtime reports.
To coordinate with all sections of the department regarding the submission and implementation of training programs.
To manage and control all departmental collaterals and printing materials, ensuring they comply with established standards, including menu spellings, logos, and departmental practices, while promoting effective resource utilization and cost-saving initiatives.
To attend all required departmental briefings and meetings and ensure that all key points and action items are properly documented.
To perform any other duties and responsibilities as assigned by management.