Luxury Accessories Leader & Client Experience

Join; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Hermès Dubai is seeking an experienced Boutique Manager to lead a luxury sales team, drive client experience, and manage daily operations in our flagship store. You will supervise, coach, and develop talent while delivering outstanding service.

The role requires at least 5 years in luxury retail with leadership experience, a proven sales record, strong clienteling skills, and a deep commitment to Hermès craftsmanship and heritage.

Qualifications

• Minimum 5+ years of experience in luxury retail or client-focused environments.
• Previous management experience with responsibility for people development.
• Proven track record of achieving and exceeding sales targets.
• Strong experience in clienteling and relationship management.
• Experience conducting performance reviews, coaching, and talent development.
• Solid understanding of retail operations, inventory management, and visual merchandising.
• Strong analytical skills to interpret business performance indicators.
• Excellent communication and stakeholder management skills.
• Deep appreciation for luxury service standards and client experience.

Responsibilities

• Participate in recruitment, selection, and onboarding of new team members.
• Provide daily supervision, coaching, and support to the sales team.
• Organize and lead daily morning briefings and team communication sessions.
• Drive team engagement and support achievement of sales objectives.
• Assess team performance and identify high-potential talent.
• Create development plans and performance improvement plans when required.
• Conduct monthly touch-base meetings and annual performance evaluations.
• Lead the sales team within assigned métiers and support boutique leadership in the absence of other Floor Managers.
• Foster collaboration, integrity, and respect.
• Recognize achievements and celebrate success.
• Promote continuous learning through product knowledge and service excellence training.
• Maintain leadership presence on the sales floor through MOD coverage.
• Ensure exceptional client experience and Hermès service philosophy.
• Coach teams on clienteling and luxury selling techniques.
• Identify commercial opportunities through weekly reviews by métier.
• Monitor deliveries, special orders, and key business drivers.
• Take ownership of annual sales objectives for assigned product categories.
• Monitor CRM performance and client engagement.
• Build relationships with top clients and support strategic client initiatives.
• Make key business decisions during Store Director visits and travel.
• Drive cross-selling and maximize opportunities across categories.
• Ensure policies, procedures, and standards are followed.
• Complete Daily Sales Reports and provide insights.
• Anticipate staffing requirements and manage scheduling.
• Monitor attendance and workforce planning with HR and Sales & Service Support.
• Support stock management and inventory controls.
• Maintain safe, compliant boutique environment.
• Ensure audits, stock takes, and controls are executed.

Job description

Hermès Dubai is seeking an experienced Boutique Manager to lead a luxury sales team, drive client experience, and manage daily operations in our flagship store. You will supervise, coach, and develop talent while delivering outstanding service.

The role requires at least 5 years in luxury retail with leadership experience, a proven sales record, strong clienteling skills, and a deep commitment to Hermès craftsmanship and heritage.