Lost Property Concierge – Luxury Resort

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 56,000 - 100,000; Full time

Job summary

Wynn Al Marjan Island seeks a Representative - Lost & Found to join its Transportation Shuttle team. You will receive items from guest rooms and public areas, log details, store them securely, and coordinate return with guests following UAE regulations.

Ideal candidates have a high school certificate, 2+ years in hospitality or records roles, and fluent English. Arabic or other languages are valuable; you must be honest, discreet, and able to lift and move boxes in a store setting.

Qualifications

• High school certificate required; a diploma in hospitality or business administration is an advantage.
• Minimum two years of experience in housekeeping administration, front office, guest services, stores or another records intensive role.
• Luxury hotel or integrated resort experience is preferred; direct lost property experience and pre-opening experience are advantages.
• Confident user of Microsoft Excel, Word and Outlook, with accurate data entry and comfort learning a property management or lost property system.
• Fluent written and spoken English; Arabic, Russian, Mandarin or another language relevant to the resort's guest mix is highly desirable.

Responsibilities

• Receives found items handed in from guest rooms, public areas, restaurants, the casino, the spa, the beach and back of house and records the finder location, date and time for each one.
• Logs every item in the lost property system on the day it is received, writing an accurate description, photographing it where appropriate and attaching a unique reference tag.
• Stores items in the correct location within the secure store, keeping the shelving organized, labelled and easy to search.
• Hands cash, jewelry, watches, passports, bank cards, medication and other high value or sensitive items straight to the Assistant Manager or Security for enhanced handling and records the transfer.
• Answers guest enquiries by telephone, email and in person, searching the system and the storage thoroughly and replying within the agreed service standard whether the item has been found.
• Checks the description, identification and booking details of anyone claiming an item, releases it only when ownership is properly established and refers doubtful claims to the Assistant Manager.
• Obtains a signed release for every item handed back and updates the system so the record is closed accurately.
• Prepares items for courier return, packing them securely, completing shipping and customs paperwork, confirming charges with the guest and tracking the consignment to delivery.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Attention to detail

Customer service

Discretion with sensitive information

Communication skills

Education

High school diploma

Hospitality or business diploma

Tools

Lost property system

Property management system

Courier documentation process

Job description

Wynn Al Marjan Island seeks a Representative - Lost & Found to join its Transportation Shuttle team. You will receive items from guest rooms and public areas, log details, store them securely, and coordinate return with guests following UAE regulations.

Ideal candidates have a high school certificate, 2+ years in hospitality or records roles, and fluent English. Arabic or other languages are valuable; you must be honest, discreet, and able to lift and move boxes in a store setting.