Loss Prevention & Customer Service Specialist

Freelancerprox; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Freelancerprox in Dubai is seeking a vigilant LP Customer Service Associate to deter theft while delivering friendly service. The role blends security awareness with frontline customer care to maintain a safe shopping environment.

You will monitor entrances, greet customers, and report suspicious activity per policy. The ideal candidate has retail experience and strong communication skills, with basic computer and CCTV familiarity.

Qualifications

• High school diploma or equivalent required.
• Prior experience in loss prevention, security, or retail customer service preferred.
• Strong observational skills and attention to detail.
• Excellent interpersonal and communication skills.
• Ability to handle confrontational situations calmly and professionally.
• Comfortable standing for long periods and walking the sales floor.
• Basic computer skills for logging incidents and using surveillance systems.
• Loss Prevention or Security certifications (e.g., Wicklander-Zulawski, LPQ) are a plus.

Responsibilities

• Serve as a visible deterrent at store entrances/exits to reduce theft and enhance security.
• Greet customers warmly and monitor entry/exit points while maintaining a professional demeanor.
• Observe and report suspicious behavior or potential theft in accordance with company policies.
• Support store management with loss prevention procedures, incident documentation, and investigations.
• Assist in monitoring surveillance equipment and reviewing CCTV footage as needed.
• Respond calmly and appropriately to incidents, escalating to management or law enforcement when required.
• Conduct routine checks of high-risk areas, fitting rooms, and storage zones.
• Promote a safe and secure environment for both employees and customers.
• Maintain compliance with all company loss prevention guidelines and safety protocols.

Skills

Observation skills

Communication skills

Conflict management

Stamina

Education

High school diploma

Tools

POS system

Surveillance systems

Incident logging

Job description

Freelancerprox in Dubai is seeking a vigilant LP Customer Service Associate to deter theft while delivering friendly service. The role blends security awareness with frontline customer care to maintain a safe shopping environment.

You will monitor entrances, greet customers, and report suspicious activity per policy. The ideal candidate has retail experience and strong communication skills, with basic computer and CCTV familiarity.