Logistics Supervisor

Amazon; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking an Operations Support Lead to help manage daily operational duties and deputize for the Operations Manager as required. You will supervise delivery teams, monitor KPIs, and coordinate with supporting departments to improve logistics processes and service quality.

You will also interview candidates, monitor workloads, and track performance metrics to help the site achieve its daily goals.

Qualifications

• Experience managing teams.
• Experience with planning, performance metrics, and process improvement.
• Experience in logistics (preferred).
• Experience with data analysis (preferred).

Responsibilities

• Support daily management of operational duties, deputizing for the Operations Manager as required.
• Supervise logistics assistants, coordinators and delivery associates to meet KPIs.
• Monitor performance and coach team members; partner with supporting departments to improve processes.
• Interview candidates for associate roles.
• Brief and monitor workload of drivers and associates; track daily metrics.
• Assist with training and mentoring new Associates; resolve process issues.
• Be flexible to work different shifts and overtime as needed.

Skills

Experience managing teams

Planning and performance metrics

Job description

Description

Your responsibilities:

First and foremost, support the overall, daily management of operational duties. This will mean deputizing for the Operations Manager, as and when required: you’ll step in on their behalf where necessary.

You will be expected to prioritize and continually improve the safety at the delivery station. You will be supervising logistics assistants, coordinators and delivery associates to ensure that every shipment is delivered meeting and exceeding the set operational KPIs.

You will be monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with our delivery service providers to set our expectations and raise the bar on quality on their deliverables.

You will be expected to interview candidates for associate roles.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, you’ll maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Operations Manager with tracking, trending and reporting on site performance, on a regular basis.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you’ll follow‑up on and resolve any process‑related issues as and when required.

You are expected to be flexible to work in different shifts and to do overtime when needed.

Finally, together with the Operations Manager, you will sufficiently resource your function from a personal standpoint. Resourcing, in this context, means multiple things: call‑outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity and many more.

Basic Qualifications

• Experience managing teams
• Experience with planning, performance metrics, and process improvement

Preferred Qualifications

• Experience in logistics
• Experience with data analysis

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Company - Q-Express Documents Transport

Job ID: A10502349